Experienced Technical Customer Experience Representative – Hybrid Work Model with Opportunities for Growth and Development in a Dynamic Home Security Environment

Introduction to arenaflex arenaflex is a pioneering high-tech home security company that is deeply passionate about protecting the lives and properties of our customers. Our mission is built on a foundation of care, collaboration, and innovation, where every team member is valued and empowered to grow and thrive. We believe in fostering a no-ego culture that encourages big thinking, creativity, and mutual support. At arenaflex, we don't just offer jobs; we offer opportunities for personal and professional growth, where you can make a significant impact on the lives of our customers and the community at large. Our Hybrid Work Model arenaflex is embracing a hybrid work model that combines the best of both worlds – the flexibility of working from home and the collaborative energy of working in an office environment. Our hybrid model allows our teams to split their time between office and home, with two core days dedicated to in-person collaboration and the flexibility to choose where you work for the remainder of the week. This approach enables us to leverage the benefits of face-to-face interaction while also providing the autonomy and work-life balance that our team members deserve. Why Join arenaflex? We're growing, thriving, and looking for talented, motivated, and humble individuals who share our values to join our team. As a Technical Customer Experience Representative, you will play a critical role in delivering exceptional customer service, resolving technical issues, and ensuring that our customers feel safe and supported in their homes. If you're passionate about technology, customer service, and making a difference, we invite you to explore this exciting opportunity with arenaflex. Job Summary We are seeking experienced and ambitious Technical Customer Experience Representatives to join our team in Richmond, VA. As a Technical Customer Experience Representative, you will be responsible for providing top-tier technical support to our customers, resolving issues promptly and efficiently, and educating customers on system installation and use. You will be an integral part of our customer support team, working in a fast-paced environment that requires strong problem-solving skills, excellent communication, and a passion for delivering exceptional customer experiences. Key Responsibilities: Respond promptly, courteously, and knowledgeably to technical support inquiries from customers Provide top-tier support to all customers with a goal of first-call resolution Educate customers on system installation, use, and troubleshooting Utilize prior customer support experience to enable customer success and happiness Use problem-solving skills to solve customer issues and address concerns Make outbound calls to current customers to address issues, as needed What You'll Bring to the Role To succeed as a Technical Customer Experience Representative at arenaflex, you will need to bring a combination of skills, experience, and personal qualities, including: Proven success in a phone-based customer service or call center position Ability to understand and determine root causes of customer issues Comfort with technology and ability to provide technical assistance for consumer electronics Proven record of outstanding attendance and timeliness in a structured environment Strong work ethic and drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eagerness for continuous improvement Strong commitment to customer happiness and satisfaction Essential Qualifications: To be eligible for this role, you must be able to meet the following essential qualifications: Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS High school diploma or equivalent required; associate's or bachelor's degree preferred Minimum of 1-2 years of experience in a customer-facing role, preferably in a technical support or call center environment What We Offer At arenaflex, we believe in rewarding our team members with competitive compensation, benefits, and perks that recognize their hard work and dedication. As a Technical Customer Experience Representative, you can expect: Competitive hourly rate starting at $20 per hour, with opportunities for increases based on performance and schedule Full-time benefits, including medical, dental, and vision coverage starting on day one Matching 401(k) up to 4% Holiday pay and paid time off Shift differential for nights and weekends Opportunities for career progression and professional growth Team-building activities, #BagelThursdays, and employee referral programs Our Culture and Values At arenaflex, we're committed to living our values every day, which include: Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them Aim High: Always challenging oneself and others to raise the bar No Ego: "No job too small" attitude, and open, inclusive, and humble style One Team: Highly collaborative approach to achieving success Lift As We Climb: A track record of investing in developing others and helping others succeed Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment Equal Employment Opportunity arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment and will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. Conclusion If you're passionate about delivering exceptional customer experiences, working in a dynamic and supportive environment, and growing with a pioneering company, we invite you to apply for the Technical Customer Experience Representative role at arenaflex. Join our team and become part of a culture that values innovation, collaboration, and customer obsession. Apply now and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job