Experienced Technical Customer Experience Representative – Hybrid Work Model with Opportunities for Growth and Professional Development

Welcome to arenaflex arenaflex is a pioneering high-tech home security company that is passionate about protecting the life you've built. We've created a culture that cares deeply about the career you're building, offering a no-ego environment of collaboration and innovation where individuals can find big opportunities and make a significant impact on the lives of those we protect. At arenaflex, we don't just want you to work with us; we want you to grow and thrive with our team. Our Hybrid Work Model We're embracing a hybrid work model that enables our teams to split their time between the office and home. This model allows us to come together in our office on two core days, typically Tuesday, Wednesday, or Thursday, to work together in person, while also providing the flexibility to choose where you work for the remainder of the week. We believe this approach allows us to utilize the best of both worlds to get our work done efficiently. Why Join arenaflex? We're growing and thriving, and we need talented, humble, and smart individuals who share our values to join us in our relentless pursuit of ensuring everyone feels safe in their own home. As a Technical Customer Experience Representative, you will play a vital role in providing top-tier support to our customers, helping them stay safe while delivering exceptional customer service. Job Overview We are excited to offer a competitive starting hourly rate of $20, along with opportunities for increases up to $21 per hour based on your schedule and performance within the first several months of joining our team. As a Technical Customer Experience Representative, you will be responsible for taking inbound calls from our customers, assisting them to the best of your ability, and providing technical support to resolve their issues promptly and efficiently. Primary Responsibilities: Respond promptly, courteously, and knowledgeably to technical support inquiries Provide top-tier support to all customers with a goal of first call resolution Educate customers on system installation and use, and assist in troubleshooting Utilize prior customer support experience to enable customer success and happiness Use problem-solving skills to solve customer issues and address concerns Make outbound calls to current customers to address issues when needed What You'll Bring to the Role To be successful in this role, you will need to bring the following skills and qualifications: Proven success in a phone-based customer service or call center position Ability to understand and determine root causes of customer issues Comfort with technology and ability to provide technical assistance for consumer electronics Proven record of outstanding attendance and timeliness in a structured environment Strong work ethic and drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eagerness for continuous improvement Strong commitment to customer happiness and satisfaction Essential Qualifications: You must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS. Perks and Benefits At arenaflex, we offer a range of perks and benefits to support your career growth and well-being, including: Shift Differential for Nights & Weekends Opportunities for Career Progression Medical, Dental, and Vision Benefits Starting Day 1 Matching 401k up to 4% Holiday Pay Paid Time Off Team Building Activities Employee Referral Programs Our Values At arenaflex, we share the following values: Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them Aim High - Always challenging oneself and others to raise the bar No Ego - "no job too small" attitude, and open, inclusive, and humble style One Team - Highly collaborative approach to achieving success Lift As We Climb - A track record of investing in developing others and helping others succeed Lean & Nimble - Working with agility and efficiency to experiment in an often-ambiguous environment Diversity and Inclusion arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment, and we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. Conclusion If you're a motivated, ambitious, and customer-focused individual looking for a role where you can make a real difference, we encourage you to apply for the Technical Customer Experience Representative position at arenaflex. With our hybrid work model, competitive compensation, and opportunities for growth and development, we believe this role offers the perfect blend of challenge and reward. Join our team and help us protect the lives of those we serve. Apply for this job