Experienced Technical Customer Support Representative – Computer Hardware and Software Troubleshooting Expert

Welcome to blithequark: Revolutionizing Computer Gaming with Exceptional Customer Service At blithequark, we're passionate about setting new standards in the computer gaming industry. Founded by a team of industry veterans and content creators, our mission is to deliver products that exceed customer expectations while providing unparalleled customer service, build quality, and cable management. We're committed to making our computers affordable and accessible to everyone. As a Technical Customer Support Representative, you'll play a vital role in ensuring our customers have an exceptional experience with our products. Job Overview We're seeking a highly skilled and enthusiastic Technical Customer Support Representative to join our team. As a key member of our customer support team, you'll be responsible for identifying, investigating, and resolving customer questions or problems with computer software and hardware. If you have a passion for technology, excellent communication skills, and a customer-centric approach, we encourage you to apply for this exciting opportunity. Key Responsibilities: Identify, investigate, and resolve customer questions or problems with computer software and hardware via email, chat, and telephone support Apply knowledge of computer software, hardware, and procedures to solve problems and provide effective solutions to customers Guide users through diagnostic and troubleshooting processes, utilizing diagnostic tools and software, and providing clear verbal instructions Identify and escalate support situations requiring urgent attention to ensure timely resolution Track and route support requests via a computerized ticketing system, thoroughly documenting resolutions and maintaining accurate records Stay current with product upgrades, system information, and business updates to provide accurate and informed support to customers Collaborate with other team members to research and resolve problems, sharing knowledge and best practices to continuously improve our support services Perform other related duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and requirements Required Skills and Qualifications: To be successful in this role, you'll need: Proficiency with or the ability to quickly learn an array of computer hardware and software, including desktop computers, network devices, and peripherals A thorough understanding of computer software and hardware, with the ability to explain technical issues to both technical and non-technical customers Excellent verbal and written communication skills, with a professional and pleasant telephone manner Excellent interpersonal and customer service skills, with a strong focus on providing exceptional customer experiences Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve complex technical issues Proficiency with Microsoft Office Suite or related software, with the ability to learn new systems and tools quickly A willingness to have telephone conversations monitored for quality assurance, with a commitment to continuous improvement and professional development Education and Experience: We're looking for candidates with: An Associate's degree in Computer Science or a related field, with a strong foundation in computer hardware and software 2+ years of experience in customer technical support, with a proven track record of providing exceptional customer service and resolving complex technical issues What We Offer: At blithequark, we're committed to providing a comprehensive range of benefits to support our employees' well-being and career development. These include: Health Care Plan (Medical, Dental & Vision), with access to quality healthcare and wellness programs Retirement Plan (401k), with a competitive matching program to support your long-term financial goals Paid Time Off (Vacation, Sick & Public Holidays), with a generous allocation of paid leave to support work-life balance Short Term & Long Term Disability, with access to income protection and support in the event of illness or injury Work From Home, with the flexibility to work remotely and maintain a healthy work-life balance Career Growth and Development: At blithequark, we're committed to supporting our employees' career growth and development. As a Technical Customer Support Representative, you'll have access to: Ongoing training and professional development opportunities, with a focus on developing your technical skills and knowledge Career advancement opportunities, with the potential to progress into leadership or specialized roles A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service Work Environment and Company Culture: At blithequark, we're proud of our dynamic and inclusive work environment. Our company culture is built on a foundation of: Respect and empathy, with a strong focus on supporting our employees' well-being and career development Collaboration and teamwork, with a emphasis on sharing knowledge and best practices to continuously improve our services Innovation and creativity, with a willingness to experiment and try new approaches to resolve complex technical issues Customer-centricity, with a strong focus on delivering exceptional customer experiences and building long-term relationships with our customers How to Apply: If you're passionate about technology, customer service, and career growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team of dedicated professionals at blithequark. Conclusion: At blithequark, we're committed to delivering exceptional customer experiences and setting new standards in the computer gaming industry. As a Technical Customer Support Representative, you'll play a vital role in achieving our mission and vision. If you're looking for a challenging and rewarding career opportunity with a dynamic and innovative company, we encourage you to apply today and join our team of passionate professionals at blithequark. Apply for this job