Experienced Technical Customer Support Representative – Computer Hardware and Software Troubleshooting Expert

Welcome to arenaflex: Revolutionizing Computer Gaming with Exceptional Customer Service arenaflex is a pioneering company that has been making waves in the computer gaming industry since its inception in August 2022. Founded by a team of industry veterans and content creators, our mission is to set a new standard in customer service, build quality, and cable management while ensuring our products remain affordable and accessible. We're committed to delivering exceptional gaming experiences, and we're looking for a talented Technical Customer Support Representative to join our team. About the Role We're seeking a highly skilled and enthusiastic Technical Customer Support Representative to provide top-notch support to our customers. As a key member of our team, you will be responsible for identifying, investigating, and resolving customer questions or problems with computer software and hardware. If you have a passion for technology, excellent communication skills, and a customer-centric approach, we want to hear from you. Key Responsibilities Identify, investigate, and resolve customer questions or problems with computer software and hardware via email, chat, and telephone support Apply knowledge of computer software, hardware, and procedures to solve problems and provide effective solutions Guide users through diagnostic and troubleshooting processes, utilizing diagnostic tools and software, and providing clear verbal instructions Identify and escalate support situations requiring urgent attention to ensure timely resolution Track and route support requests via a computerized ticketing system, thoroughly documenting resolutions and maintaining accurate records Stay current with product upgrades, system information, and business updates to provide informed support and maintain expertise Collaborate with other team members to research and resolve problems, sharing knowledge and best practices to continuously improve our support services Perform other related duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and requirements Essential Qualifications To be successful in this role, you will need: Proficiency with or the ability to quickly learn an array of computer hardware and software, including desktop computers, network devices, and peripherals A thorough understanding of computer software and hardware, with the ability to explain technical issues to both technical and non-technical customers Excellent verbal and written communication skills, with a professional and pleasant telephone manner Strong analytical and problem-solving skills, with the ability to think critically and outside the box Proficiency with Microsoft Office Suite or related software, with the ability to learn new systems and tools quickly A willingness to have telephone conversations monitored for quality assurance, with a commitment to continuous improvement and excellence Preferred Qualifications While not essential, the following qualifications are highly desirable: An Associate's degree in Computer Science or a related field, with a strong foundation in computer systems and technology 2+ years of experience in customer technical support, with a proven track record of providing exceptional customer service and resolving complex technical issues Career Growth and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their skills. As a Technical Customer Support Representative, you will have access to: Ongoing training and development opportunities, with a focus on the latest technologies and industry trends Mentorship and coaching from experienced team members, with a focus on continuous improvement and skill development Opportunities for career advancement, with a clear path for progression and growth within the company Work Environment and Company Culture arenaflex is a dynamic and innovative company, with a culture that values collaboration, creativity, and customer satisfaction. As a team member, you can expect: A supportive and inclusive work environment, with a focus on teamwork and mutual respect A flexible and remote work arrangement, with the option to work from home and maintain a healthy work-life balance A culture that values innovation and creativity, with opportunities to contribute to new projects and initiatives Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, with a range of perks and benefits, including: A comprehensive Health Care Plan, with medical, dental, and vision coverage A Retirement Plan, with a 401k matching program Paid Time Off, with vacation, sick leave, and public holidays Short Term and Long Term Disability coverage, with a focus on employee well-being and support Conclusion If you're a motivated and customer-focused individual, with a passion for technology and a desire to join a dynamic and innovative company, we want to hear from you. Apply now to become a Technical Customer Support Representative at arenaflex and take the first step towards an exciting and rewarding career. With a commitment to excellence, a focus on customer satisfaction, and a culture that values collaboration and creativity, arenaflex is the perfect place to grow and develop your skills. Don't miss this opportunity to join our team and contribute to the success of our company. Apply for this job