**Experienced Technical Customer Support Representative (Remote) – Web & Cloud Application Development at blithequark**

Are you passionate about delivering exceptional customer experiences and troubleshooting complex technical issues? Do you thrive in a fast-paced environment and enjoy working collaboratively with a team to drive business success? If so, we invite you to join blithequark as an Experienced Technical Customer Support Representative (Remote) in the USA. At blithequark, we're dedicated to building academic confidence, igniting intellectual curiosity, and inspiring the love of learning. As a leading provider of tutoring services to students of all ages, grades, and skill levels, we're committed to making learning personal and inspiring kids to thrive. Our team members share a passion for making a difference in the lives of our students and their families, and we're seeking like-minded individuals to join our dynamic team. **About blithequark** blithequark is a franchise organization with over 40 years of experience and more than 710 points of presence. We're proud to be the leading provider of tutoring services, and our commitment to excellence has earned us a reputation for delivering high-quality support to our students and their families. As a team member, you'll be part of a diverse and inclusive organization that values creativity, innovation, and collaboration. **Job Summary** As an Experienced Technical Customer Support Representative (Remote), you'll play a critical role in providing advanced remote operational and technical support to blithequark Learning Centers in a Help Desk environment. You'll be responsible for assisting all centers with operational business software and network support, providing telephone, chat, and email support, maintaining details in the ticket tracking system, and escalating issues when necessary. Your exceptional customer service skills, technical expertise, and action-oriented approach will enable you to provide technically accurate solutions to customers, ensuring their productivity and satisfaction. **Key Responsibilities** * Assist all blithequark Learning Centers with operational business software and network support, including providing telephone, chat, and email support, maintaining details in the ticket tracking system, and escalating issues when necessary. * Acquire and maintain current knowledge of proprietary products, websites, hardware, services, and support policies to provide technically accurate solutions to customers. * Provide accurate and creative solutions to customer problems to ensure customer productivity and satisfaction. * Analyze, research, resolve, and respond to all support requests in a timely and professional manner. * Participate in team projects that enhance the quality or efficiency of the Help Desk. * Perform additional duties and responsibilities as required to meet blithequark's changing business requirements and commitment to continuous improvement. **Requirements** * 2+ years of experience working in the Customer Service/Contact Center industry. * 1+ years of technical experience working with computer systems and technology. * Associate's degree or equivalent experience. * Proven success in a fast-paced support environment. * Ability to provide a positive customer experience with outstanding customer service skills. * Excellent oral communication skills and the ability to write in a clear, concise manner. * Outstanding critical thinking skills and the ability to dig deep into issues/problems to discern a clear picture, determine the complexity and severity of problems, and resolving less complex and more severe problems immediately. * Experience troubleshooting browser issues on Windows-based computers and iPads. * Ability to manage multiple open issues and projects in a timely and detailed fashion. * The ideal candidate will be well-organized and confident to work independently but also a strong team player. **Highly Desired Qualifications** * Web application troubleshooting experience, utilizing tools such as Chrome Developer Tools and Fiddler. * Experience with the Zendesk platform. * Experience troubleshooting Microsoft 365 web applications such as Dynamics 365. * Experience working on a remote team. **What You Get in Return** As a blithequark team member, you'll enjoy a competitive market-pay based compensation, flexible work environment with the ability to work remotely from home, and a fun company culture with employee engagement activities that empower team members and reward outstanding performance. Through on-the-job training and learning opportunities, you can develop your career at blithequark and succeed in future roles. **Schedule** * Monday - Thursday, 2:00 pm - 11:00 pm * Saturdays, 9:00 am - 5:00 pm * During new hire training period, the schedule will be Monday - Friday, 9:00 am - 5:00 pm. **Compensation** * $18 per hour **Location** * USA If you're passionate about delivering exceptional customer experiences and troubleshooting complex technical issues, we invite you to apply today and join our dynamic team at blithequark. Don't let this opportunity pass you by! Apply Job! Apply for this job