Experienced Technical Support and Customer Service Representative – Remote Work Opportunity with arenaflex

Introduction to arenaflex arenaflex is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from 70+ countries, we proudly unite as "game-changers" to support each other's success and well-being. As a remote Technical Support and Customer Service Representative, you will join our dynamic team and contribute to our mission of delivering outstanding customer service experiences. About the Role As a Technical Support and Customer Service Representative working from home, you will provide inbound customer support using a call flow guide, resolve technical issues related to hardware, software, and client products, and track, document, and retrieve information in databases. You will be an amazing problem-solver, maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables. Familiarity with iOS and/or MacOS, or comparable technology, is preferred. Your primary goal will be to deliver expert customer experiences with a smile, ensuring that every customer interaction is valuable and successful. Key Responsibilities Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services Offer additional products and/or services Deliver expert customer experiences with a smile Qualifications and Requirements To succeed in this role, you will need to possess strong skills, integrity, knowledge, and genuine compassion to deliver value and success with every customer interaction. The essential qualifications for our Technical Support and Customer Service Representative (Remote) role include: Strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States or have a valid U.S. address for residence Preferred Qualifications Technical support experience Familiarity with iOS and/or MacOS, or comparable technology Experience working in a fast-paced, dynamic environment Strong communication and interpersonal skills Career Growth and Personal Development At arenaflex, we believe in investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you will have real career growth potential and opportunities to develop new skills and expertise. Benefits and Perks As a Technical Support and Customer Service Representative at arenaflex, you will be provided with: Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Work Environment and Company Culture At arenaflex, we value a people-first, inclusive culture and a genuine sense of belonging. Our remote work environment is designed to support your success and well-being, with a quiet, distraction-free space to work from in your home. We believe in providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. Diversity, Equity, and Inclusion We are committed to providing a workplace that values diversity, equity, and inclusion. Our programs and events support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. We believe that everyone deserves to feel valued, respected, and empowered to contribute their best work. Conclusion If you are looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, then a remote Technical Support and Customer Service Representative position at arenaflex is just the right place for you! Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Join our dynamic team and contribute to our mission of delivering outstanding customer service experiences. Reimagine the best version of you and start your new career journey with arenaflex! Apply for this job