Experienced Technical Support and Customer Service Representative - Remote Work Opportunity with arenaflex

Introduction to arenaflex arenaflex is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from 70+ countries, we proudly unite as "game-changers" to support each other's success and well-being. As a remote Technical Support and Customer Service Representative, you will join our dynamic team and contribute to our mission of delivering outstanding customer service experiences. About the Role As a Technical Support and Customer Service Representative working from home, you will provide inbound customer support using a call flow guide, resolve technical issues related to hardware, software, and client products, and track, document, and retrieve information in databases. You will be an amazing problem-solver, maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables. Familiarity with iOS and/or MacOS, or comparable technology, is preferred. Your primary goal will be to deliver expert customer experiences with a smile, ensuring that every customer interaction is valuable and successful. Key Responsibilities Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services Offer additional products and/or services Deliver expert customer experiences with a smile Qualifications and Requirements To be successful in this role, you should have a strong focus on building customer relationships, 1+ year of customer service experience, and technical support experience is preferred. You should also have open availability, a high school diploma or GED, a quiet, distraction-free environment to work from in your home, proficiency in fast-paced multi-tasking, eagerness to learn new technologies, strong problem-solving skills, and strong computer navigation skills and PC knowledge. Essential Qualifications Strong focus on building customer relationships 1+ year of customer service experience Technical support experience preferred Open availability High school diploma or GED Quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong problem-solving skills Strong computer navigation skills and PC knowledge Preferred Qualifications Technical support experience Familiarity with iOS and/or MacOS, or comparable technology Experience working in a remote or virtual environment Career Growth and Development At arenaflex, we believe in investing in our game-changers and providing opportunities for career growth and personal development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you can be confident that your career goals are within reach. What's in it for You As a Technical Support and Customer Service Representative at arenaflex, you will be provided with paid training and performance-based incentives, lucrative employee referral bonus opportunities, 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). You will also have access to health and wellness programs, mentorship programs, and celebrations for various events throughout the year. Benefits and Perks Paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match Paid PTO and holidays Medical, dental, and vision insurance Comprehensive Employee Assistance Program (EAP) Health and wellness programs Mentorship programs Celebrations for various events throughout the year Work Environment and Company Culture At arenaflex, we value a people-first, inclusive culture and a genuine sense of belonging. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team of game-changers. Conclusion arenaflex is a dynamic and forward-thinking organization that values its employees and provides opportunities for career growth and development. As a Technical Support and Customer Service Representative, you will be an integral part of our team, delivering exceptional customer experiences and contributing to our mission of providing tech-powered innovation to the world's best-known brands. If you are ready to take your career to the next level and join a team of game-changers, apply today and discover why arenaflex is the employer of choice for over 440,000 employees around the globe. Apply for this job