Experienced Technical Support and Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark Imagine being part of a forward-thinking global organization that values a people-first culture, inclusivity, and a sense of belonging. At blithequark, we're committed to empowering our team members to deliver exceptional customer experiences and drive business growth through tech-powered innovation. As a remote Technical Support and Customer Service Representative, you'll join a diverse team of game-changers from over 70 countries, united by a shared passion for providing outstanding service and support. About the Role We're seeking a highly skilled and motivated Technical Support and Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home, using your excellent communication and problem-solving skills to resolve customer inquiries and issues. You'll be the face of blithequark, providing top-notch support and ensuring that our customers have an exceptional experience with our products and services. Key Responsibilities Provide inbound customer support via phone, email, or chat, using a call flow guide to resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases to ensure efficient issue resolution Offer additional products and/or services to customers, promoting blithequark's offerings and enhancing the customer experience Deliver expert customer experiences with a smile, ensuring that every interaction is positive and productive Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction Qualifications and Requirements To succeed in this role, you'll need to possess a unique blend of technical, communication, and interpersonal skills. Here are the essential qualifications and requirements: Strong focus on building customer relationships and providing exceptional service 1+ year of customer service experience, with technical support experience preferred Open availability to work a variety of shifts, including evenings and weekends A high school diploma or GED, with a quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking, with strong problem-solving skills and the ability to ask probing questions to resolve issues Strong computer navigation skills and PC knowledge, with a desktop or laptop to complete PC and internet testing High-speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence Preferred Qualifications Technical support experience, with knowledge of hardware, software, and client products Experience working in a remote or virtual environment, with strong self-motivation and discipline Strong analytical and problem-solving skills, with the ability to think critically and outside the box Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external customers Career Growth and Development At blithequark, we're committed to helping our team members grow and develop in their careers. We offer a range of FREE Learning and Leadership Development programs, designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you'll have plenty of opportunities to advance and take on new challenges. Benefits and Perks As a remote Technical Support and Customer Service Representative with blithequark, you'll enjoy a range of benefits and perks, including: Starting wage between $15 and $18 per hour, with paid training and performance-based incentives Lucrative employee referral bonus opportunities 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP) Health and wellness programs, with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Work Environment and Company Culture At blithequark, we're proud of our people-first culture, which values inclusivity, diversity, and a sense of belonging. We're a global organization with a local touch, with team members from over 70 countries working together to deliver exceptional customer experiences. As a remote worker, you'll be part of a virtual team that's connected, collaborative, and committed to excellence. Our Mission and Values Our mission is to empower our team members to deliver exceptional customer experiences and drive business growth through tech-powered innovation. We're guided by a set of core values that include: A commitment to people-first culture and inclusivity A passion for delivering exceptional customer experiences A focus on innovation and continuous improvement A dedication to teamwork and collaboration A commitment to diversity, equity, and inclusion Conclusion If you're looking for a remote work opportunity that offers flexibility, challenge, and growth, we encourage you to apply for the Technical Support and Customer Service Representative role with blithequark. With our people-first culture, comprehensive benefits package, and commitment to career development, you'll have everything you need to succeed and thrive in your career. Apply today and discover why blithequark is the employer of choice for over 440,000 game-changers around the globe! Apply for this job