**Experienced Technical Support / Customer Service Representative (Remote) - Join arenaflex's Global Team of Game-Changers**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex's global team of game-changers as a Technical Support / Customer Service Representative (Remote). As a key member of our remote team, you'll have the opportunity to work from the comfort of your own home, interacting with customers from around the world via inbound/outbound calls and/or the internet. **A NEW CAREER POWERED BY YOU** At arenaflex, we're not just a company - we're a global community of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed our clients' expectations. As a remote Technical Support / Customer Service Representative, you'll join a diverse team of over 70 nationalities, united by a shared commitment to innovation, teamwork, and customer satisfaction. Together, we help the world's best-known brands improve their businesses through tech-powered innovation and exceptional customer experiences. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a fantastic opportunity to reimagine your career journey and develop lifelong friendships with like-minded individuals. At arenaflex, we invest heavily in our people, providing comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on career growth and development, you'll have the opportunity to advance your career and achieve your personal goals. **WHAT YOU WILL DO IN THIS ROLE** As a Technical Support / Customer Service Representative working from home, you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Being an amazing problem-solver * Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables * Familiarity with iOS and/or MacOS, or comparable technology is preferred * Offering additional products and/or services * Delivering expert customer experiences...with a smile **YOUR QUALIFICATIONS** To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **WHAT'S IN IT FOR YOU** At arenaflex, we're committed to investing in our people and providing a workplace that's inclusive, supportive, and empowering. As a Technical Support / Customer Service Representative (Remote), you'll enjoy: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **REIMAGINE THE BEST VERSION OF YOU!** If you're ready to take your career to the next level and join a global community of passionate individuals, we invite you to apply today. As a Technical Support / Customer Service Representative (Remote) at arenaflex, you'll have the opportunity to reimagine the best version of yourself and achieve your personal and professional goals. **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. **Apply Now:** To apply for this exciting opportunity, please click on the link below: Apply Job! Apply for this job