Experienced Technical Support Engineer – Specialized Help Designer for Efficiency Foundation and Tooling, Client Care, and Automation at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the industry, dedicated to delivering exceptional customer experiences through innovative solutions and cutting-edge technology. As a leader in our field, we are committed to fostering a culture of excellence, collaboration, and continuous improvement. Our team is passionate about making a meaningful impact, and we are seeking a talented Technical Support Engineer to join our ranks. In this role, you will play a vital part in designing and implementing efficient support systems, ensuring seamless customer interactions, and driving business growth through automation and process optimization. Job Overview We are searching for a highly skilled and enthusiastic Technical Support Engineer to join our team at arenaflex. As a Specialized Help Designer, you will be responsible for monitoring and addressing customer requests, investigating and resolving issues, automating support needs, creating runbooks, improving and maintaining help tools, and continually seeking ways to enhance the support experience. Your expertise will be instrumental in shaping our customer care strategy, driving process improvements, and contributing to the development of our automation tooling. Key Responsibilities Design and implement efficient support systems, processes, and tools to ensure seamless customer interactions Monitor and address customer requests, investigate and resolve issues, and automate support needs Develop and maintain comprehensive runbooks, help tools, and documentation to facilitate knowledge sharing and process improvements Collaborate with cross-functional teams to identify areas for improvement and implement changes to enhance the customer experience Stay up-to-date with industry trends, emerging technologies, and best practices to inform support strategy and process development Contribute to the development of our automation tooling, suggesting item and functional enhancements based on customer interactions Provide exceptional customer care, focusing on delivering personalized solutions and ensuring customer satisfaction Essential Qualifications To succeed in this role, you will need: At least 3 years of professional help designing experience, with a strong background in client-facing technical support Solid understanding and practical experience with form control tools, especially GitHub, including expanding, merging, pull requests, review cycles, and resolving conflicts In-depth knowledge of Gradle, with the ability to effectively manage and configure project builds and environments Strong proficiency in Java, supplemented by a comprehensive understanding of the Spring Boot framework Experience in creating tools and scripts, with a focus on process improvement opportunities through automation Strong understanding of Continuous Integration/Continuous Delivery (CI/CD) and their motivations Excellent written and verbal communication skills, with a strong emphasis on extensive documentation Proven collaboration skills, with experience working with cross-functional teams A passion for technical documentation and tutorials, with a deep understanding of what makes an exceptional knowledge base Preferred Qualifications While not essential, the following skills and experiences will be highly valued: Familiarity with GRPC, including handling service-to-service IPC calls, GRPC scenarios, and knowledge of the Protobuf protocol Experience with Linux and Docker, with a background in working with Debian/Ubuntu Data-driven decision-making skills, with experience in building dashboards Insight into supporting infrastructure automation, with experience using Zendesk or other ticketing systems for organization Knowledge of and enthusiasm for observability tooling and best practices Career Growth and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our team members. As a Technical Support Engineer, you will have access to: Professional development opportunities, including training and education programs Tuition reimbursement programs for further education Collaborative and dynamic work environment, with a strong emphasis on knowledge sharing and innovation Opportunities to work on complex and challenging projects, with the potential to make a significant impact on the business A culture of continuous learning, with a focus on staying up-to-date with industry trends and emerging technologies Work Environment and Company Culture arenaflex is proud to offer a unique and supportive work environment, with a strong emphasis on: Flexibility and work-life balance, with flexible work arrangements and remote work options Collaboration and teamwork, with a focus on building strong relationships and driving business outcomes Employee well-being, with access to health and wellness programs, mental health support, and employee assistance programs Recognition and rewards, with employee recognition programs and rewards for outstanding performance Community involvement, with opportunities to participate in volunteer programs and charitable activities Compensation and Benefits arenaflex offers a competitive compensation package, with a range of benefits, including: Salary: Competitive salary packages based on experience and role Health and wellness: Health insurance plans, including medical, dental, and vision coverage, as well as wellness programs and resources to support employee health Retirement plans: Contributions to retirement savings plans or 401(k) plans Time off: Vacation days, holidays, and paid time off arrangements Flexible work arrangements: Flexible plans for getting work done or remote work options Parental leave: Maternity and paternity leave policies to support employees during family-related events Stock options or equity: Stock options or equity awards as part of compensation packages Employee assistance programs: Resources to support employees' mental and emotional well-being Discounts and benefits: Discounts on company products or services, as well as employee benefits, such as gym memberships, health programs, or entertainment benefits Conclusion If you are a motivated and experienced Technical Support Engineer, with a passion for delivering exceptional customer experiences and driving process improvements, we encourage you to apply for this exciting opportunity at arenaflex. As a valued member of our team, you will have the chance to make a meaningful impact, develop your skills, and grow your career in a dynamic and supportive environment. Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex. Apply for this job