**Experienced Technical Support Engineer – Unified GraphQL System and Customer Enablement**
At arenaflex, we're revolutionizing the way people consume entertainment and connect with each other. As a global leader in streaming services, we're committed to delivering exceptional experiences to our users, and we're looking for talented individuals to join our team. If you're passionate about technology, customer support, and collaboration, we invite you to explore this exciting opportunity as a Technical Support Engineer on our Unified GraphQL System and Customer Enablement team. **About arenaflex and the Industry** arenaflex is one of the world's leading entertainment services, with over 270 million paid subscriptions in more than 190 countries. Our platform offers a vast library of TV shows, movies, and games across various genres and languages. We're dedicated to providing a seamless and enjoyable experience for our users, and we're constantly innovating to stay ahead of the curve. Our Unified GraphQL System and Customer Enablement team plays a critical role in ensuring that our users have access to the best possible experience, and we're seeking a skilled Technical Support Engineer to join our team. **Our Team's Central Goal** Our team's primary objective is to provide a robust and scalable Unified GraphQL system that empowers our engineers to build innovative products quickly and with high confidence. We strive to create a collaborative environment where our customers can thrive, and we're committed to delivering exceptional support and enablement to our users. Our team is passionate about building a diverse and inclusive community, and we welcome applicants from all backgrounds and experiences. **About the Job** We're seeking a skilled Technical Support Engineer to help us onboard and support numerous internal customers onto our Unified GraphQL system. This role will involve both proactive support of customers migrating to GraphQL and on-call support during business hours. You'll also be responsible for creating high-quality documentation for our internal partners and guiding the team's design needs to enhance customer satisfaction and improve the ergonomics of our products. This position will be approximately 50% focused on support and enablement with our internal customers and 50% dedicated to working on documentation, engineer tooling, and other critical initiatives to engage our customers and reduce our active support and enablement load. **Key Responsibilities:** * Collaborate with a diverse group of partners who rely on our products to build software continuously * Dive into issues and investigate cooperatively * Write exceptional documentation (we believe "it's not done if it's not documented") * Balance the needs of our home design team and the needs of our customers * Perform multiple tasks while juggling a lot of context **What You'll Need to Succeed:** * Strong knowledge of GraphQL (extra points for Apollo Federation) * A mix of the following work experience: + 3+ years of experience in second-line technical support for enterprise software products + 3+ years of experience in technical solutions design + 3+ years of experience as a designing engineer in product development * Excellent technical writing skills * Investigating and problem-solving skills * A customer-centric mindset * Ideal to have: Java and JVM environment experience **Compensation and Benefits:** Our compensation structure consists exclusively of an annual salary; we don't have bonuses. You select every year the amount of your salary you want in compensation versus investment opportunities. To determine your own top-of-market salary, we rely on market indicators and consider your specific work family, background, skills, and experience to determine your pay in the market range. The range for this role is $100,000 - $720,000. arenaflex offers comprehensive benefits, including: * Health Plans * Mental health support * 401(k) Retirement Plan with employer match * Investment opportunity Program * Disability Projects * Health Savings and Flexible Spending Accounts * Family-building benefits * Life and Serious Injury Benefits * Paid time away programs We're an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion sincerely and thoughtfully. We don't discriminate based on race, religion, ethnicity, family, national origin, position, sex, sexual orientation, gender identity or expression, age, disability, illness, pregnancy, genetic makeup, marital status, or military service. **How to Apply:** If you're passionate about technology, customer support, and collaboration, and you're looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job