Experienced Tier 1 Support Specialist – Remote Customer Service and Technical Support Expert for Night Shift Operations

Introduction to arenaflex arenaflex is a leading provider of innovative healthcare communication solutions, dedicated to accelerating the speed of care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. With a strong mission to advance patient care and clinical workflows, arenaflex has experienced an impressive 88% growth rate over the past three years. As a result, we are seeking talented and dedicated individuals to join our team and contribute to our continued success. About the Role We are currently looking for a highly skilled and experienced Tier 1 Support Specialist to join our 24/7/365 support team. As a key member of our team, you will be responsible for providing exceptional technical support and customer service to our end-users, including physicians, nurses, and system administrators. This is a remote position, and we are currently only hiring for night shifts. If you are a technical support rockstar with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Field incoming client communications via phone, chat, and our online customer portal Help end-users administer their arenaflex applications Train end users on how best to use arenaflex's phone, mobile, and web applications Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end users Build and revise new user accounts based on established standards and best practices Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues Essential Qualifications Strong technical aptitude Excellent written and verbal communication skills Excellent analytical and troubleshooting skills Ability to work in a fast-paced environment and successfully prioritize competing tasks High customer empathy and exceptional customer service skills Access to high-speed internet Able to start on December 2, 2024 Ability to work evenings or overnights and/or weekends Willingness to work some holidays Preferred Qualifications Previous experience in a technical support or customer service role Familiarity with healthcare communication solutions and clinical workflows Experience with troubleshooting and resolving technical issues Strong problem-solving and analytical skills Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Tier 1 Support Specialist, you will have the opportunity to develop your technical and customer service skills, and advance your career within our organization. Our comprehensive training program will provide you with the knowledge and skills necessary to succeed in this role, and our ongoing support and mentorship will help you to continue growing and developing as a professional. Work Environment and Company Culture arenaflex is a remote-first company, and we are committed to providing a flexible and supportive work environment that allows our employees to thrive. Our company culture is built on a foundation of innovation, collaboration, and customer focus, and we are dedicated to creating a positive and inclusive work environment that values diversity and promotes equality. As a member of our team, you will be part of a dynamic and talented group of individuals who are passionate about delivering exceptional customer experiences and advancing the healthcare industry. Compensation, Perks, and Benefits We offer a competitive compensation package, including a hourly rate of $19/hour, as well as a comprehensive benefits package that includes health, dental, vision, life, and disability insurance options. Our benefits package also includes a 401K plan with match and immediate vesting, 17 company holidays, 2 floating holidays, and a competitive paid time off policy. As a remote employee, you will also enjoy the flexibility and convenience of working from home, with access to high-speed internet and a dedicated workspace. Conclusion If you are a motivated and talented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Tier 1 Support Specialist. With a strong mission, a dynamic company culture, and a commitment to growth and development, arenaflex is the perfect place to advance your career and make a meaningful contribution to the healthcare industry. Apply now to take the first step towards an exciting and rewarding career with arenaflex! Apply for this job