**Experienced Tier 1 Support Specialist (Remote - Customer Service, Night Shift)**

At arenaflex, we're revolutionizing the way healthcare professionals communicate and collaborate to deliver exceptional patient care. As a leading provider of clinical communications, scheduling, and patient engagement solutions, we're committed to accelerating speed to care and improving patient outcomes. We're now seeking a talented and dedicated Tier 1 Support Specialist to join our 24/7/365 support team and help us continue to grow and innovate. **About arenaflex** arenaflex is a rapidly growing company that has been recognized as one of the fastest-growing private companies in America by Inc. 5000. Our mission is to optimize provider schedules and dynamically route messages to the right person at the right time in any care setting, advancing patient care and clinical workflows. By joining arenaflex, you'll have the unique opportunity to be part of a dynamic team that's making a real difference in the lives of patients and healthcare professionals. **Position Overview** We're looking for technical support rockstars to join our growing company and support our end-users - physicians, nurses, and system administrators. As a Tier 1 Support Specialist, you'll be responsible for providing exceptional customer service and technical support to our customers, resolving issues efficiently, and escalating complex problems to our technical teams. You'll work closely with our customer success, integration, and technical teams to ensure seamless support and delivery of our solutions. **Key Responsibilities** * Field incoming client communications via phone, chat, and our online customer portal * Help end-users administer their arenaflex applications * Train end-users on how best to use arenaflex's phone, mobile, and web applications * Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue * Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end-users * Build and revise new user accounts based on established standards and best practices * Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues * Collaborate with other arenaflex teams on escalated technical issues **Who We're Looking For** * Willingness and excitement to work evenings or overnights and/or weekends * Strong technical aptitude * Excellent written and verbal communication skills * Excellent analytical and troubleshooting skills * Ability to work in a fast-paced environment and successfully prioritize competing tasks * High customer empathy and exceptional customer service skills * Access to high-speed internet * Able to start on December 2, 2024 * Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day * Our team is currently only looking for candidates that are located within the U.S. **What We Offer** * $19/hour plus a comprehensive benefits package becomes effective from your first day of employment * Remote first work environment * Health, Dental, Vision, Life and Disability Insurance options available day one * 401K - with match and immediately vested * 17 company holidays, 2 floating holidays plus competitive paid time off policy * Internal Advancement Opportunities **Why Join arenaflex?** * Be part of a rapidly growing company that's making a real difference in the lives of patients and healthcare professionals * Work with a talented and dedicated team that's passionate about delivering exceptional customer service and technical support * Enjoy a comprehensive benefits package and competitive compensation * Have opportunities for internal advancement and professional growth * Be part of a company that's committed to compliance with all applicable state and federal laws prohibiting employment discrimination **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship. Apply for this job