**Experienced Tier 1 Support Specialist (Remote - Customer Service, Night Shift) at arenaflex**
As a leading provider of innovative healthcare communication solutions, arenaflex is revolutionizing the way healthcare professionals interact with patients and each other. Our cutting-edge technology has earned us a spot on the Inc 5000 list, recognizing the fastest-growing private companies in America. With an impressive 88% growth rate over the past three years, we're seeking talented individuals to join our team and help us continue to push the boundaries of what's possible in healthcare. **Accelerating Speed to Care** At arenaflex, our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By doing so, we're advancing patient care and clinical workflows, saving lives, reducing length of stay, minimizing re-admissions, and bringing joy back to caregivers. Our solutions have been recognized by healthcare professionals and organizations worldwide, and we're proud to have an incredible portfolio of customers who have seen the value in our innovative approach. **Join Our Team** We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. As a Tier 1 Support Specialist, you'll be part of our 24/7/365 support team, working closely with physicians, nurses, and system administrators to provide exceptional customer service and support. **Key Responsibilities** As a Tier 1 Support Specialist, you'll be responsible for: * Supporting and delighting arenaflex's end users with general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting. * Fielding incoming client communications via phone, chat, and our online customer portal. * Helping end-users administer their arenaflex applications. * Training end users on how best to use arenaflex's phone, mobile, and web applications. * Owning basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identifying root cause(s) and making the appropriate configuration changes to resolve the issue. * Collaborating with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues. **Who We're Looking For** We're seeking individuals who are: * Willing and excited to work evenings or overnights and/or weekends. * Strong in technical aptitude. * Excellent written and verbal communication skills. * Excellent analytical and troubleshooting skills. * Able to work in a fast-paced environment and successfully prioritize competing tasks. * High in customer empathy and exceptional customer service skills. * Access to high-speed internet. * Able to start on December 2, 2024. **What We Offer** As a Tier 1 Support Specialist at arenaflex, you'll enjoy: * A comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one. * A 401K plan with match and immediate vesting. * 17 company holidays, 2 floating holidays, and a competitive paid time off policy. * Internal advancement opportunities. * A remote-first work environment. * The opportunity to work with a talented team of professionals who are passionate about making a difference in healthcare. **What You'll Be Doing** In this role, you'll have the opportunity to: * Work with a variety of healthcare professionals and organizations to provide exceptional customer service and support. * Collaborate with other arenaflex teams to resolve complex technical issues. * Develop and implement creative solutions to improve the arenaflex experience. * Participate in ongoing training and professional development to stay up-to-date on the latest healthcare communication solutions and technologies. **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that everyone deserves access to high-quality healthcare, and we're dedicated to making a difference in the lives of patients and healthcare professionals around the world. Join our team and be part of something bigger than yourself. **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a difference in healthcare, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to accelerate speed to care. Apply Now! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer - M/F/D/V. We are committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship. **Accommodations** This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Apply for this job