Experienced User Support Specialist – Live Chat and Email Support for Creators and Subscribers at blithequark

Introduction to blithequark blithequark is revolutionizing the way creators interact with their audiences by providing a powerful publishing platform that empowers them to produce and distribute content without the constraints of traditional advertising models. As a leader in this space, blithequark is committed to fostering a community of talented individuals who share its vision of creating a new economic engine for culture. At the heart of this mission is the Support team, which plays a critical role in ensuring that creators and their subscribers have an exceptional experience on the platform. Job Overview We are seeking an experienced User Support Specialist to join our high-impact Support team. As a User Support Specialist at blithequark, you will be responsible for providing top-notch support to our growing user base via live chat and email. This is a fully remote role that offers a flexible Tuesday-Saturday schedule, and we are looking for candidates who are ideally located in the United States. If you are passionate about helping others, have excellent communication skills, and are comfortable working in a fast-paced startup environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Provide friendly, expert support to blithequark creators and their subscribers via email and live chat, ensuring that their questions are answered and issues are resolved in a timely and efficient manner. Manage your time effectively to provide live chat coverage for up to 50% of your time (or 4 hours per shift), attend daily team meetings, and contribute to team operations (up to 20% of your time), with the remaining time spent providing support via email. Collaborate closely with the Support team and other colleagues across the company to solve user concerns effectively and efficiently, demonstrating urgency and discernment when escalating user issues and feedback to Engineering, Product, and other teams. Stay up-to-date with the latest product and company updates by being a frequent user of the blithequark app and participating in training sessions and team meetings. Requirements To be successful in this role, you should have: A passion for helping people and a rewarding experience in solving their problems. Excellent communication skills, both in speech and writing, with the ability to articulate complex ideas in a clear and concise manner. Comfort working in a fast-paced startup environment with ambiguity and changing priorities. At least 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels. The ability to provide solutions for a wide variety of technical support challenges and a willingness to learn and adapt to new technologies and processes. Alignment with blithequark's mission to build a new economic engine for culture and experience as a blithequark subscriber (experience as a creator is a plus!). Experience with Zendesk and Stripe is a plus, as well as direct experience with coding languages (JavaScript and HTML) and third-party APIs (Stripe). Essential Qualifications In addition to the requirements listed above, the ideal candidate will have: Strong problem-solving skills and attention to detail, with the ability to analyze complex issues and provide effective solutions. Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. A strong understanding of customer support principles and practices, with a focus on providing exceptional customer experiences. Experience working in a remote team environment and a self-motivated approach to work, with the ability to work independently and as part of a team. Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a startup environment and a willingness to adapt to changing priorities and processes. Knowledge of the publishing industry and the challenges faced by creators and subscribers. Experience with other customer support tools and technologies, such as CRM software and helpdesk platforms. A certification in customer support or a related field, such as a Certified Customer Support Specialist (CCSS) or a Certified Technical Support Specialist (CTSS). Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a User Support Specialist, you will have access to a range of training and development opportunities, including: Onboarding and training programs to help you get up to speed with our products and services. Ongoing coaching and feedback to help you develop your skills and knowledge. Opportunities to attend industry conferences and events to stay up-to-date with the latest trends and technologies. A culture of continuous learning and improvement, with a focus on innovation and experimentation. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team, we are committed to creating a sense of community and connection among our team members, with regular virtual meetings and social events. We also offer a range of benefits and perks, including: A flexible and remote work environment, with the ability to work from anywhere in the United States. A competitive salary and benefits package, with opportunities for career growth and advancement. A culture of transparency and open communication, with regular updates from our leadership team. A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all team members. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a market-competitive salary, equity for all full-time roles, and exceptional benefits. Our cash compensation salary range for this role is $70,000 - $85,000, with final offer amounts determined by multiple factors, including candidate experience and expertise. We also offer a range of perks and benefits, including: A comprehensive health insurance package, with medical, dental, and vision coverage. A 401(k) retirement plan, with a company match to help you save for your future. A generous paid time off policy, with vacation days, sick leave, and holidays. Access to a range of professional development opportunities, including training and education programs. Conclusion If you are passionate about helping others, have excellent communication skills, and are comfortable working in a fast-paced startup environment, we encourage you to apply for this exciting opportunity to join our team as a User Support Specialist. At blithequark, we are committed to creating a positive and inclusive company culture, with a focus on innovation, experimentation, and continuous learning. We offer a range of benefits and perks, including a competitive salary and benefits package, a flexible and remote work environment, and opportunities for career growth and advancement. Don't miss out on this opportunity to join our team and help us build a new economic engine for culture. Apply today! Apply for this job