**Experienced Virtual Assistant / Airbnb Customer Support Specialist for arenaflex Short-Term Rental Company - Contract to Hire Opportunity**

At arenaflex, we're revolutionizing the short-term rental industry by providing exceptional experiences for our guests and unparalleled support for our property owners. As a key member of our team, you'll play a vital role in ensuring the seamless management of our properties, delivering outstanding customer service, and driving business growth. If you're a highly motivated, tech-savvy, and customer-focused individual with a passion for the hospitality industry, we invite you to join our dynamic team as a Virtual Assistant / Airbnb Customer Support Specialist. **About arenaflex** arenaflex is a leading short-term rental company that offers a unique blend of luxury, comfort, and convenience to our guests. Our mission is to provide an exceptional experience for every guest, every time, while building long-term relationships with our property owners and partners. We're committed to innovation, customer satisfaction, and operational excellence, and we're seeking like-minded individuals to join our team. **Key Responsibilities** As a Virtual Assistant / Airbnb Customer Support Specialist, you'll be responsible for: * **Guest and Reservation Management**: Manage guest inquiries, process reservations, and provide accurate information about our properties and neighborhoods. * **Virtual Property Management**: Coordinate with property owners, housekeepers, and other stakeholders to ensure seamless property management, including scheduling, cleaning, and amenities coordination. * **Cleaner Management, Scheduling, and Coordination**: Oversee the scheduling and coordination of cleaning services, ensuring timely and efficient execution. * **Airbnb Customer Support**: Provide exceptional customer service to guests, addressing issues and resolving them in a timely and efficient manner. * **Platform Management**: Manage multiple technology platforms, including Airbnb, to ensure seamless communication and data exchange. **Success Metrics** To measure your success in this role, we'll focus on the following key performance indicators: * **Quick Response Rate**: Maintain a rapid response rate to all guest inquiries, ensuring timely and efficient communication. * **Issue Resolution**: Resolve all guest issues with a high sense of urgency, aiming to resolve 90% of issues within 3 hours or ASAP. * **Review Rating**: Contribute to a review rating of 4.8 or higher, demonstrating exceptional customer service and property management. **Essential Qualifications** To excel in this role, you'll need: * **2+ years of Customer Service Experience**: Proven track record of delivering exceptional customer service in a fast-paced environment. * **2+ years of Vacation Rental Customer Service or Hotel Experience**: Experience in the short-term rental or hotel industry, with a focus on customer service and property management. * **Availability during Normal U.S. Business Hours**: Ability to work during standard U.S. business hours, with flexibility to accommodate occasional evening or weekend work. **Preferred Qualifications** While not required, the following qualifications will give you a competitive edge: * **Experience with Airbnb Customer Service**: Familiarity with Airbnb's customer service platform and processes. * **Tech Savvy**: Proficiency in multiple technology platforms, including Airbnb, and ability to learn new technologies as needed. * **Creative Problem-Solving**: Ability to think critically and creatively to resolve complex issues and improve processes. **Additional Skills and Qualifications** To succeed in this role, you'll need: * **Tech Savvy**: Proficiency in multiple technology platforms, including Airbnb, and ability to learn new technologies as needed. * **Strong Verbal, Written, and Reading English Language Skills**: Excellent communication and writing skills, with a strong command of the English language. * **Extreme Attention to Detail**: Meticulous attention to detail, ensuring accuracy and precision in all aspects of your work. * **Outstanding Customer Service**: Proven track record of delivering exceptional customer service, with a focus on guest satisfaction and loyalty. * **Excellent Typing Skills**: Fast and accurate typing skills, with the ability to type 40+ words per minute. * **Creative Problem-Solving**: Ability to think critically and creatively to resolve complex issues and improve processes. * **Independent Thinking**: Ability to work independently, with minimal supervision, and make sound decisions. * **Strong Decision-Making Skills**: Ability to make informed decisions, prioritizing tasks and managing multiple projects simultaneously. * **Excellent at Following Directions**: Ability to follow instructions, policies, and procedures, with a focus on quality and consistency. * **Conflict Resolution Experience**: Proven ability to resolve conflicts and issues in a fair, efficient, and effective manner. **Career Growth Opportunities and Learning Benefits** As a Virtual Assistant / Airbnb Customer Support Specialist at arenaflex, you'll have access to: * **Ongoing Training and Development**: Regular training and development opportunities to enhance your skills and knowledge. * **Career Advancement**: Opportunities for career advancement, with a focus on promoting from within. * **Flexible Work Arrangements**: Flexible work arrangements, including remote work options, to accommodate your needs and preferences. * **Competitive Compensation and Benefits**: Competitive compensation and benefits package, including health insurance, paid time off, and retirement savings. **Work Environment and Company Culture** At arenaflex, we value: * **Collaboration and Teamwork**: We believe in the power of collaboration and teamwork, with a focus on open communication and mutual respect. * **Innovation and Creativity**: We encourage innovation and creativity, with a focus on continuous improvement and process optimization. * **Customer Focus**: We're committed to delivering exceptional customer experiences, with a focus on guest satisfaction and loyalty. * **Work-Life Balance**: We believe in maintaining a healthy work-life balance, with flexible work arrangements and a focus on employee well-being. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * **Competitive Hourly Rate**: Competitive hourly rate, with opportunities for overtime and bonuses. * **Benefits Package**: Comprehensive benefits package, including health insurance, paid time off, and retirement savings. * **Perks and Incentives**: Perks and incentives, including flexible work arrangements, professional development opportunities, and employee recognition programs. **Conclusion** If you're a highly motivated, customer-focused, and tech-savvy individual with a passion for the hospitality industry, we invite you to join our dynamic team as a Virtual Assistant / Airbnb Customer Support Specialist. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job