**Experienced Virtual Assistant / Airbnb Customer Support Specialist for Short-Term Rental Company - Contract to Hire Opportunity at blithequark**

Are you a highly organized and tech-savvy individual with a passion for delivering exceptional customer service? Do you have experience in managing short-term rentals or vacation properties? If so, we invite you to join our dynamic team at blithequark as a Virtual Assistant / Airbnb Customer Support Specialist. This contract-to-hire opportunity offers a unique chance to work with a leading short-term rental company, where you'll have the flexibility to work remotely and make a real impact on our guests' experiences. **About blithequark** blithequark is a forward-thinking company that specializes in providing exceptional short-term rental experiences for travelers around the world. Our mission is to deliver unparalleled customer service, ensuring that every guest feels at home in our properties. We're a team of passionate individuals who are dedicated to making a difference in the lives of our guests, and we're looking for like-minded professionals to join our ranks. **Role Overview** As a Virtual Assistant / Airbnb Customer Support Specialist at blithequark, you'll be responsible for managing and assisting with our short-term rental properties, including: * Guest and reservation management: You'll be the primary point of contact for our guests, responding to inquiries, and resolving any issues that may arise during their stay. * Virtual property management: You'll work closely with our property owners and managers to ensure that our properties are well-maintained, clean, and ready for guests. * Cleaner management, scheduling, and coordination: You'll be responsible for coordinating with our cleaning teams to ensure that properties are cleaned and ready for guests, as well as scheduling and managing our cleaning staff. * Addressing guest issues and resolving them in a timely and efficient manner: You'll be the go-to person for resolving any issues that may arise during a guest's stay, from minor complaints to major concerns. * Processing reservations and providing accurate information about our properties and neighborhoods: You'll be responsible for processing reservations, answering questions about our properties, and providing information about the neighborhoods and local attractions. **Key Responsibilities** * Guest and reservation management: + Respond to guest inquiries in a timely and efficient manner + Resolve guest issues and concerns in a professional and courteous manner + Process reservations and ensure that all necessary information is accurate and up-to-date * Virtual property management: + Work closely with property owners and managers to ensure that properties are well-maintained and clean + Coordinate with cleaning teams to ensure that properties are cleaned and ready for guests + Schedule and manage cleaning staff as needed * Cleaner management, scheduling, and coordination: + Coordinate with cleaning teams to ensure that properties are cleaned and ready for guests + Schedule and manage cleaning staff as needed + Ensure that all cleaning staff are properly trained and equipped to perform their duties * Addressing guest issues and resolving them in a timely and efficient manner: + Respond to guest inquiries and concerns in a timely and efficient manner + Resolve guest issues and concerns in a professional and courteous manner + Work closely with property owners and managers to ensure that all issues are resolved to the guest's satisfaction * Processing reservations and providing accurate information about our properties and neighborhoods: + Process reservations and ensure that all necessary information is accurate and up-to-date + Provide information about our properties and neighborhoods to guests, including local attractions and amenities **Success Metrics** * Maintain a quick response rate to all inquiries: We expect our Virtual Assistant / Airbnb Customer Support Specialist to respond to all guest inquiries in a timely and efficient manner, ensuring that our guests feel valued and supported throughout their stay. * Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP: We expect our Virtual Assistant / Airbnb Customer Support Specialist to resolve all guest issues in a professional and courteous manner, ensuring that our guests feel satisfied with their experience. * Contribute to a review rating of 4.8 or higher: We expect our Virtual Assistant / Airbnb Customer Support Specialist to contribute to a review rating of 4.8 or higher, demonstrating their commitment to delivering exceptional customer service. **Essential and Preferred Qualifications** * 2+ years of customer service experience * 2+ years of vacation rental customer service or hotel experience * Must be available to work during normal U.S. business hours * Experience with Airbnb customer service * Ability to work with multiple technology platforms in a fast-paced environment and learn new technologies as needed **Additional Skills and Qualifications** * Tech-savvy: You'll need to be comfortable working with technology and able to learn new systems and platforms quickly. * Strong verbal, written, and reading of the English language: You'll need to be able to communicate effectively with guests, property owners, and managers, as well as read and understand written instructions and policies. * Extreme attention to detail: You'll need to be able to pay close attention to detail to ensure that all guest issues are resolved in a timely and efficient manner. * Outstanding customer service: You'll need to be able to provide exceptional customer service to our guests, ensuring that they feel valued and supported throughout their stay. * Excellent typing, including speed and accuracy: You'll need to be able to type quickly and accurately to process reservations and respond to guest inquiries. * Creative problem solver: You'll need to be able to think creatively to resolve guest issues and concerns in a timely and efficient manner. * Independent thinker: You'll need to be able to work independently, making decisions and taking action without supervision. * Strong decision-making skills: You'll need to be able to make sound decisions quickly, ensuring that all guest issues are resolved in a timely and efficient manner. * Excellent at following directions: You'll need to be able to follow instructions and policies, as well as take direction from property owners and managers. * Conflict resolution experience: You'll need to be able to resolve conflicts and disputes in a professional and courteous manner. **Career Growth Opportunities and Learning Benefits** * As a Virtual Assistant / Airbnb Customer Support Specialist at blithequark, you'll have the opportunity to learn and grow with our company, developing new skills and taking on new challenges. * You'll have access to ongoing training and development opportunities, ensuring that you're always up-to-date on the latest technology and best practices. * You'll have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional customer service. * You'll have the flexibility to work remotely, allowing you to balance your work and personal life. **Work Environment and Company Culture** * blithequark is a remote-friendly company, offering the flexibility to work from home or a remote location. * Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. * We're a dynamic and fast-paced company, always looking for new ways to innovate and improve our services. * We're committed to delivering exceptional customer service, ensuring that our guests feel valued and supported throughout their stay. **Compensation, Perks, and Benefits** * Competitive hourly rate * Opportunities for career growth and advancement * Ongoing training and development opportunities * Flexible work schedule and remote work options * Access to a dynamic team of professionals who are passionate about delivering exceptional customer service **How to Apply** If you're a highly organized and tech-savvy individual with a passion for delivering exceptional customer service, we invite you to apply for this contract-to-hire opportunity at blithequark. Please submit your application, including your resume and a cover letter that incorporates the word "blithequark." We can't wait to hear from you! Apply for this job