**Experienced Virtual Assistant - Airbnb Operations & Administrative Support Specialist (Spanish Speaker) - Contract to Hire**

**Join Our Dynamic Team at Workwarp and Take Your Career to the Next Level!** Are you a highly organized and communicative individual with a passion for delivering exceptional customer experiences? Do you have a knack for multitasking and problem-solving, with a strong background in hospitality or administrative support? If so, we invite you to apply for the role of Experienced Virtual Assistant - Airbnb Operations & Administrative Support Specialist (Spanish Speaker) at Workwarp, a leading short-term rental management company in Los Angeles. **About Us** At Workwarp, we pride ourselves on providing exceptional hospitality experiences for our guests while maximizing revenue for property owners. With over 35 properties under our management, we are committed to delivering top-notch service and support to our guests, staff, and partners. Our team is dedicated to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. **Job Summary** As a Full-Time Virtual Assistant, you will play a vital role in the daily operations of our Airbnb/short-term rental properties. Your primary responsibilities will include guest communication, reservation management, property coordination, review management, listing optimization, and administrative support. If you are a highly motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * **Guest Communication**: Handle inquiries, bookings, and guest support through various platforms, ensuring timely and professional responses. * **Reservation Management**: Oversee booking calendars, coordinate check-ins and check-outs, and manage cancellations and modifications. * **Property Coordination**: Work with cleaners, maintenance personnel, and other service providers to ensure properties are guest-ready. * **Review Management**: Monitor and respond to guest reviews, maintaining a high standard of guest satisfaction. * **Listing Optimization**: Assist in creating and updating property listings, ensuring they are optimized for visibility and bookings. * **Administrative Support**: Perform various administrative tasks to support the management team. **Requirements** * **Hospitality and/or Administrative Experience**: Direct experience with Airbnb or short-term rental management is highly preferred. * **Communication Skills**: English and Spanish is required. Excellent verbal and written communication skills. * **Organization Skills**: The ideal candidate must be very organized and able to multitask and prioritize tasks effectively. * **Technical Skills**: Experience with or willingness to learn the following programs: + Airbnb, VRBO, and other booking platforms. + Hospitable: Our CMS for managing properties. + PriceLabs: For dynamic pricing management. + Breezeway: For cleaning management. + WhatsApp: For team communication. + Zoom: For team communication. * **Availability**: Full-time availability with flexibility to handle urgent matters as they arise. * **Problem-Solving Skills**: Ability to handle guest issues and operational challenges calmly and efficiently. **Preferred Qualifications** * **Experience with Property Management Systems**: Familiarity with property management systems, such as Hospitable, is a plus. * **Knowledge of Short-Term Rental Industry**: Understanding of the short-term rental industry, including market trends and best practices, is an asset. * **Certifications or Training**: Certifications or training in hospitality, customer service, or a related field is desirable. **What We Offer** * **Competitive Salary**: A competitive salary that reflects your skills and experience. * **Remote Work Opportunities**: The flexibility to work from home and maintain a healthy work-life balance. * **Opportunities for Growth**: The chance to grow and develop your skills in a dynamic and supportive environment. * **Collaborative Team**: A collaborative and inclusive team that values diversity, equity, and inclusion. * **Professional Development**: Opportunities for professional development and training to enhance your skills and knowledge. **How to Apply** If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** Workwarp is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Apply for this job