Experienced Virtual Assistant for Guest Relations and Operations - Contract to Hire with blithequark

Join blithequark as a Virtual Assistant and Elevate Your Career in Guest Relations and Operations At blithequark, we're revolutionizing the way we manage guest experiences and property operations. As a leader in the industry, we're committed to delivering exceptional service and leveraging technology to streamline our processes. We're now seeking an experienced Virtual Assistant to join our team on a contract-to-hire basis, with the potential to transition into a more permanent role. If you're a skilled multitasker with a passion for guest relations and operations, we invite you to apply for this exciting opportunity. About the Role As a Virtual Assistant at blithequark, you'll play a critical role in ensuring seamless guest experiences across various platforms, including Airbnb, VRBO, and Marriott. Your excellent communication skills, both written and verbal, will be essential in resolving guest issues, responding to inquiries, and maintaining a high level of customer satisfaction. You'll work closely with our management team, leveraging AI tools like ChatGPT to craft comprehensive guest messaging that resonates with our brand voice. Key Responsibilities Guest Relations: Screen potential guests and provide support to resolve issues on various platforms Respond to guest inquiries in a timely and professional manner Communicate and escalate issues to management via Slack Achieve 5-star ratings and Superhost Status by delivering exceptional guest experiences Write and respond to guest reviews on Airbnb, VRBO, and other platforms Company Tasks: Report maintenance and damage issues to Operations via Operto Teams Submit damage claims to Guesty Shield for reimbursement Build, manage, and report on in-house maintenance labor Assist with the onboarding of accounting systems, utilizing your knowledge of business financials/accounting Foster relationships with 3rd party vendors for tertiary market management Essential Qualifications To succeed in this role, you'll need: Fluency in English, with excellent grammar and communication skills Experience with guest relations, preferably in the hospitality or property management industry Familiarity with Guesty and/or HostAI, with the ability to leverage AI tools like ChatGPT for guest messaging Proficiency in using VoIP to communicate with guests and vendors Availability to work Thursday and Friday, 3pm-11pm CST, with potential for overnight shifts (11pm-7am CST) Reliability and punctuality, with a strong work ethic and attention to detail Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: Experience with Operto Teams and Guesty Shield Knowledge of business financials/accounting, with experience in accounting systems Background in 3rd party vendor relations and tertiary market management Familiarity with multiple property management platforms (e.g., Airbnb, VRBO, Marriott) Skills and Competencies To excel in this role, you'll need to possess: Excellent communication and interpersonal skills Strong problem-solving and conflict resolution abilities Ability to multitask and prioritize tasks effectively Proficiciency in using technology, including AI tools and property management software Strong attention to detail and organizational skills Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their skills. As a Virtual Assistant, you'll have the opportunity to: Develop your guest relations and operations expertise Learn about the latest industry trends and technologies Enhance your communication and problem-solving skills Take on additional responsibilities and contribute to the growth and success of our company Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team member, you'll enjoy: Flexible working hours and a healthy work-life balance Opportunities for professional growth and development A collaborative and inclusive team culture Access to cutting-edge technology and tools Compensation, Perks, and Benefits While we can't disclose specific compensation details, we offer a competitive package that includes: A contract-to-hire arrangement with the potential for a more permanent role Opportunities for professional growth and development A comprehensive benefits package (details to be discussed during the interview process) A dynamic and supportive work environment Conclusion If you're a motivated and experienced Virtual Assistant looking to join a dynamic team and take your career to the next level, we encourage you to apply for this exciting opportunity with blithequark. With our commitment to exceptional guest experiences, cutting-edge technology, and professional growth, we're confident that you'll thrive in this role. Don't miss out on the chance to join our team and shape the future of guest relations and operations. Apply now and let's get started! Apply for this job