Experienced Virtual Assistant for Personal Injury Law Firm – Customer Service and Sales Expertise Required for Remote Full-Time Position

Introduction to blithequark At blithequark, we are a dynamic and innovative personal injury law firm dedicated to providing exceptional service to our clients. As a leader in our industry, we are committed to fostering a culture of excellence, integrity, and compassion. Our team is passionate about making a positive impact on the lives of our clients, and we are now seeking talented and experienced virtual assistants to join our team. If you have a strong background in customer service and sales, and are looking for a new challenge, we encourage you to apply for this exciting opportunity. About the Role We are currently hiring virtual assistants to work in various departments within our firm, including client support, reductions, demands preparation, medical management, intake case management, and senior case management. As a virtual assistant at blithequark, you will have the opportunity to work from the comfort of your own home, with a flexible schedule that allows you to maintain a healthy work-life balance. You will be working as an independent contractor, with a full-time position that requires 40 hours per week, including some weekends. Key Responsibilities Answer, screen, and forward incoming calls to the appropriate person Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable Log phone calls and documents into our online document management system Assist office staff with clerical duties, including faxing, copying, and organizing/maintaining files Maintain frequent communication with clients and answer questions in a timely and professional manner Obtain insurance coverage information, follow up with medical treatments, and ensure proper care Obtain medical provider records and bills, and communicate with insurance companies on treatment status and updates Qualifications and Required Skills To be successful in this role, you will need to possess the following qualifications and skills: Fluency in English and Spanish Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Self-starter and multi-tasker, with the ability to work independently Commitment to punctuality and meeting deadlines Ability to work overtime on occasion Strong computer skills, including proficiency in Microsoft Office and Google Suite Reliable computer equipment, including a desktop or laptop with Core I5 or above, 12 GB of Ram, and at least Windows 10 installed USB noise-cancelling headsets and a webcam for daily meetings and huddles Internet speed of at least 35Mbps download and 15Mbps upload Essential Qualifications In addition to the above skills and qualifications, you will need to meet the following essential requirements: Previous experience in customer service and sales Ability to adapt easily to changes and work in a fast-paced environment Strong problem-solving skills and attention to detail Ability to maintain confidentiality and handle sensitive information with discretion Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a virtual assistant, you will have access to ongoing training and support, as well as opportunities for career advancement and professional development. You will be working with a dynamic and experienced team, and will have the opportunity to learn from and contribute to our company's success. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a culture of excellence, integrity, and compassion, and are committed to making a positive impact on the lives of our clients and team members. As a virtual assistant, you will be working from home, but will still be an integral part of our team and will have regular opportunities to connect with your colleagues through video meetings and huddles. Compensation, Perks, and Benefits We offer a competitive monthly payment of $1000, plus $50 to cover transfer fees. Payments are processed once per month and deposited on the last business day of each month. You will also have the option to choose how you receive your payment, including direct deposit, PayPal, Payoneer, and Wise. How to Apply To apply for this exciting opportunity, please send your updated resume in English in PDF format, along with a 2-minute video telling us about yourself and your work experience. Please use Loom or a regular video with your cellphone, and send us the Google Drive link with your video attached. Make sure the Google Drive link is set up as public, and that there is no background noise in your video. In your video, please introduce yourself and tell us a little bit about who you are, including your name, last name, age, country of location, and what motivates you. Also, tell us about your previous work experience and skills learned, as well as your work-from-home setup, including details of your computer, internet speed, and other relevant information. Conclusion If you are a motivated and experienced virtual assistant with a strong background in customer service and sales, we encourage you to apply for this exciting opportunity to join our team at blithequark. With a competitive compensation package, opportunities for career growth and development, and a positive and supportive company culture, this is a role that you won't want to miss. Don't wait – apply today and take the first step towards an exciting and rewarding new career as a virtual assistant with blithequark! Apply for this job