Experienced Virtual Assistant for Short-Term Rental Customer Support and Property Management - Contract to Hire with blithequark

Join the Team at blithequark: Deliver Exceptional Guest Experiences in the Short-Term Rental Industry blithequark is seeking a highly skilled and tech-savvy Virtual Assistant to join our dynamic team in the short-term rental industry. As a Virtual Assistant, you will play a crucial role in managing and supporting our property management operations, providing top-notch customer service to our guests, and ensuring seamless experiences for travelers worldwide. If you have a passion for delivering exceptional guest experiences, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting contract-to-hire opportunity. About blithequark and the Short-Term Rental Industry blithequark is a leading player in the short-term rental industry, offering unique and memorable experiences to travelers through our carefully curated properties. Our company is built on a foundation of exceptional customer service, attention to detail, and a commitment to excellence. We operate in a fast-paced environment, leveraging technology to streamline our operations and ensure that our guests have an unforgettable experience. As a Virtual Assistant at blithequark, you will be an integral part of our team, working closely with our property managers, housekeeping coordinators, and other stakeholders to deliver exceptional results. Key Responsibilities As a Virtual Assistant at blithequark, your primary responsibilities will include: Managing guest communications, responding to inquiries, and resolving issues in a timely and efficient manner Coordinating housekeeping services, arranging amenities, and ensuring that properties are clean and ready for guest arrival Processing reservations, providing accurate information about properties and neighborhoods, and ensuring that guests have a smooth check-in experience Utilizing multiple technology platforms to manage properties, communicate with guests, and coordinate with internal stakeholders Providing exceptional customer service, responding to guest inquiries, and resolving issues with a high sense of urgency Maintaining accurate records, reports, and data to inform business decisions and drive growth Requirements and Qualifications To be successful in this role, you will need: Essential Qualifications: 2+ years of customer service experience, preferably in the vacation rental or hospitality industry 2+ years of experience in vacation rental customer service or hotel operations Availability to work during normal U.S. business hours (flexibility to work remotely) Strong verbal, written, and reading skills in English Excellent typing skills, including speed and accuracy Tech-savvy, with the ability to learn new technologies and platforms quickly Preferred Qualifications: Experience with Airbnb customer service and platform management Ability to work with multiple technology platforms in a fast-paced environment Conflict resolution experience Success Metrics As a Virtual Assistant at blithequark, your performance will be evaluated based on the following key metrics: Maintaining a quick response rate to all inquiries (less than 1 hour) Resolving all guest issues with a high sense of urgency (less than 3 hours or ASAP) Contributing to a review rating of 4.8 or higher What We Offer At blithequark, we offer a dynamic and supportive work environment that values innovation, teamwork, and growth. As a contract-to-hire Virtual Assistant, you will have the opportunity to: Work with a leading company in the short-term rental industry Develop your skills and expertise in customer service, property management, and technology Collaborate with a talented team of professionals who share a passion for delivering exceptional guest experiences Enjoy a flexible work arrangement, with the ability to work remotely Receive competitive compensation and benefits, including opportunities for professional growth and development Company Culture and Work Environment At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is built on a foundation of collaboration, innovation, and mutual respect. We value diversity, inclusivity, and creativity, and we strive to create a workplace that is engaging, challenging, and rewarding. As a Virtual Assistant, you will be an integral part of our team, working closely with our property managers, housekeeping coordinators, and other stakeholders to deliver exceptional results. Compensation and Benefits We offer a competitive compensation package that includes: Contract-to-hire opportunity with potential for full-time employment Competitive hourly rate Opportunities for professional growth and development Flexible work arrangement, with the ability to work remotely Access to cutting-edge technology and tools How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter that incorporates the phrase "blithequark" and highlights your relevant skills and experience. We look forward to hearing from you and discussing this opportunity in further detail. Apply for this job