**Experienced Virtual Customer Care Associate – TurboTax Tax Return Software Support**

Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Virtual Customer Care Associate, specializing in TurboTax tax return software support. As a key member of our customer service team, you will play a vital role in delivering exceptional experiences to our customers, ensuring their satisfaction, and driving business growth. **About blithequark** blithequark is a leading provider of innovative tax preparation solutions, empowering individuals and businesses to navigate the complexities of tax season with ease. Our commitment to excellence, customer-centric approach, and dedication to making a positive impact in the community have earned us a reputation as a trusted partner in the tax industry. **Role Highlights** * Earn a competitive hourly rate of $18.50¹ * Enjoy a $310 certification bonus for completing our comprehensive training program * Participate in our Turbo Bonus Boost program, earning an additional $5.00 per hour from April 9th to 15th² * Work from the comfort of your own home, setting your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday * Minimum 30 hours per week required, with opportunities to work more hours as needed * Collaborate with a Subject Matter Expert (SME) and a Marketplace Performance Specialist (MPS) to ensure seamless support and advocacy **Key Responsibilities** As a Virtual Customer Care Associate, you will be responsible for: * Providing exceptional customer service to TurboTax customers via phone, email, or chat, addressing their questions and concerns related to TurboTax products and tax return software * Assisting customers with basic navigation, downloading, logging in, importing documents, printing, and filing, as well as answering very basic tax questions * Utilizing your problem-solving skills to resolve customer issues efficiently and effectively * Collaborating with the SME and MPS to ensure accurate and timely resolution of customer inquiries * Participating in ongoing training and development to enhance your knowledge and skills in tax preparation and customer service * Maintaining a high level of productivity and quality in your work, meeting or exceeding performance metrics and standards **Essential Qualifications** To succeed in this role, you will need to possess: * Excellent communication and interpersonal skills, with the ability to articulate solutions clearly and empathetically * Strong problem-solving skills, with the ability to analyze complex issues and provide effective resolutions * Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously * Basic computer skills, including proficiency in Microsoft Office and Google Suite * Strong attention to detail, with the ability to maintain accuracy and precision in your work * Ability to work independently, with minimal supervision, and as part of a team **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Previous experience in customer service, call center, or related field * Knowledge of tax preparation software and processes * Familiarity with Microsoft Dynamics or other CRM systems * Certification in customer service or a related field **Skills and Competencies** To excel in this role, you will need to demonstrate: * Strong communication and interpersonal skills * Ability to work in a fast-paced environment * Basic computer skills, including proficiency in Microsoft Office and Google Suite * Strong problem-solving skills, with the ability to analyze complex issues and provide effective resolutions * Ability to maintain accuracy and precision in your work * Strong attention to detail * Ability to work independently, with minimal supervision, and as part of a team **Career Growth Opportunities and Learning Benefits** As a Virtual Customer Care Associate at blithequark, you will have access to: * Ongoing training and development opportunities to enhance your knowledge and skills in tax preparation and customer service * Opportunities for career advancement and professional growth within the company * Collaborative and dynamic work environment, with a focus on teamwork and mutual support * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to succeed. Our company culture is built on the following core values: * Customer-centricity: We put our customers at the forefront of everything we do, striving to deliver exceptional experiences and exceed their expectations. * Innovation: We encourage creativity, experimentation, and innovation, embracing new ideas and approaches to drive business growth and improvement. * Collaboration: We believe in the power of teamwork, fostering a culture of collaboration, mutual support, and open communication. * Excellence: We strive for excellence in everything we do, setting high standards and continuously seeking ways to improve and refine our processes and services. **Compensation, Perks, and Benefits** As a Virtual Customer Care Associate at blithequark, you can expect: * Competitive hourly rate of $18.50¹ * $310 certification bonus for completing our comprehensive training program * $5.00 per hour Turbo Bonus Boost from April 9th to 15th² * Flexible scheduling, with opportunities to work more hours as needed * Collaborative and dynamic work environment, with a focus on teamwork and mutual support * Ongoing training and development opportunities to enhance your knowledge and skills * Recognition and rewards for outstanding performance and contributions to the team **Conclusion** If you are a motivated and customer-focused individual with a passion for helping others, we invite you to join our team at blithequark as a Virtual Customer Care Associate. With a competitive hourly rate, comprehensive training program, and opportunities for career growth and development, this role offers a unique and rewarding experience for those who thrive in a fast-paced, dynamic environment. Apply now to take the first step towards a fulfilling career with blithequark! Apply for this job