Experienced Virtual Customer Care Representative – Homebuilding Industry Expertise with Emphasis on Customer Satisfaction and Community Development

Introduction to blithequark At blithequark, we are dedicated to making a lasting impact in the lives of our homeowners, communities, and associates. As one of the nation's leading homebuilders, we strive to create an extraordinary experience through our commitment to quality homes, exceptional customer service, and community involvement. Our mission is built on the principles of opportunity, growth, and giving back to the communities we serve. Join us in our pursuit of excellence and become a part of a team that empowers you to build your future. About the Role The Virtual Customer Care Representative is a pivotal position within our organization, responsible for managing and overseeing homes under warranty in assigned communities. This role requires a unique blend of customer service, project management, and community development skills. As a Virtual Customer Care Representative at blithequark, you will promote, facilitate, and foster positive working relationships with customers and trade partners, ensuring seamless communication and coordination throughout the warranty process. Key Responsibilities Promote, facilitate, and foster positive working relationships with blithequark customers and trade partners Exercise sound judgment and discretion when working with homeowners and trade partners Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250 Proactively remedy any trade partner scheduling, communication, or payment-related issues Understand manufacturer recommendations for use and application of their products Supervise and/or conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits Review and certify the completion of each home within their community Manage, supervise, and direct all aspects of customer relations for an assigned community Conduct field meetings with trade partners, construction staff, and sales staff as needed Develop expertise in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, and more Supervise, review, and resolve the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage Requirements and Qualifications To succeed in this role, you will need to possess a combination of education, experience, and skills that align with our company's values and mission. The essential requirements include: High School Diploma or equivalent required, or equivalent work experience Bachelor's degree in a related field preferred Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder Valid Driver's License with a good driving record Valid auto insurance coverage Advanced knowledge of scheduling, budgeting, and document management Ability to read and interpret blueprints Computer literacy and proficiency in MS Office products (Word and Excel) Excellent follow-up, communication (written and verbal), and time management skills Preferred Qualifications In addition to the essential requirements, we prefer candidates with: Experience in the homebuilding industry or a related field Knowledge of customer service principles and practices Project management skills and experience Strong analytical and problem-solving skills Ability to work in a fast-paced environment and prioritize multiple tasks Career Growth and Development At blithequark, we are committed to fostering a supportive and enriching environment for our associates. We believe in investing in our team members, empowering them to thrive both personally and professionally. As a Virtual Customer Care Representative, you will have access to: Comprehensive training and development programs Opportunities for career advancement and growth A culture of innovation and continuous improvement A dynamic and collaborative work environment Work Environment and Company Culture Our company culture is built on the principles of inclusion, diversity, and opportunity. We strive to create a work environment that is supportive, enriching, and empowering for all our associates. At blithequark, you will be part of a team that: Values diversity and promotes inclusion Encourages open communication and feedback Supports work-life balance and well-being Recognizes and rewards outstanding performance Compensation and Benefits We offer a competitive compensation package and a comprehensive range of benefits, including: Robust health insurance plans, including medical, dental, and vision coverage 401(k) Retirement Plan with a company match Paid parental leave and associate assistance plan Education assistance program and adoption assistance Generous vacation, holiday, sick leave, and personal day policies New hire referral bonus program and home purchase discounts Conclusion If you are a motivated and customer-focused individual with a passion for the homebuilding industry, we encourage you to apply for the Virtual Customer Care Representative role at blithequark. Join our team and become part of a dynamic and innovative organization that is committed to making a lasting impact in the lives of our homeowners, communities, and associates. Apply now and take the first step towards building your future with blithequark. Apply for this job