**Experienced Virtual Customer Representative – Phoenix Valley**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? Look no further! arenaflex is seeking an experienced Virtual Customer Representative to join our team in the Phoenix Valley area. As a Virtual Customer Representative, you will be the face of arenaflex, providing top-notch support to our customers across the USA. If you're a people person with a knack for problem-solving and a desire to make a real difference in people's lives, we want to hear from you! **About arenaflex** arenaflex is a leading wireless provider that has been revolutionizing the way people communicate for over 25 years. Our mission is to provide affordable, reliable, and innovative solutions that empower our customers to stay connected with their loved ones, access essential services, and pursue their passions. With a strong commitment to customer satisfaction and a reputation for excellence, arenaflex has earned numerous awards and accolades, including being ranked #1 in Customer Service among Value MVNOs by J.D. Power for 17 consecutive years. **What You Will Do** As a Virtual Customer Representative, you will be responsible for delivering exceptional customer service to our clients across the USA. Your primary responsibilities will include: * **Customer Champion**: You will be the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in, and we know that you can be part of that solution. On average, you will take about 4+ calls per hour from our customers across the USA. * **Technology Troubleshooter**: When it comes to explaining cellular phones, billing, or answering general questions from our customers, you will be the expert. Not only will you be able to answer questions, but you will also be the solution! Customers will require assistance with how to operate their phone, including changing a SIM card, downloading apps, or adding contacts to their phone. * **Highly Organized and Motivated**: This role requires you to be at your best throughout your entire shift. Since you will be working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift, except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace. * **Team Player**: We win, we celebrate, we laugh, we appreciate, and respect each other as professionals and teammates. This is part of the secret sauce of arenaflex. This means we work collaboratively and appreciate each other's differences, strengths, and talents. **What's in it for You?** * **Flexibility in Schedule**: We offer full-time, part-time, and split-shift options to accommodate your lifestyle and preferences. * **Competitive Wage and Savings**: ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out! * **Career Growth**: You are in charge of your career at arenaflex and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics. * **Paid Training**: Full-time, 5-week training that is 100% paid! * **Dynamite Benefits**: Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?) **What Skills You Need (Don't Worry, We Train the Rest)** * **Right Attitude**: Come prepared with an attitude focused on learning and creating great experiences for our customers. * **Experience**: A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience is preferred. * **Office Computer Skills**: You will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet). * **Work from Home Requirements**: + **Internet Connection**: You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data. + **Distraction-Free Workplace**: You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU. + **Location**: While you will work from home, you must be within 50 miles of a arenaflex facility. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed. **Why Join arenaflex?** * **Join a Winning Team**: arenaflex is a leader in the wireless industry, and we're looking for talented individuals like you to join our team. * **Make a Real Difference**: As a Virtual Customer Representative, you will have the opportunity to make a real difference in people's lives by providing exceptional customer service. * **Career Growth Opportunities**: arenaflex offers a range of career growth opportunities, from training and development programs to promotions and leadership roles. * **Competitive Compensation and Benefits**: arenaflex offers competitive compensation and benefits, including a comprehensive benefits package and opportunities for bonuses and incentives. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Virtual Customer Representative in the Phoenix Valley area. Don't miss out on this opportunity to make a real difference in people's lives and grow your career with arenaflex. Apply Now! **Pre-employment background check and drug screen is required.** **Primary Location:** United States-Arizona **Job:** Customer Service **Job Posting:** Oct 16, 2024 **Unposting Date:** Nov 1, 2024 Apply for this job