Experienced Virtual Customer Service and Sales Representative – Full-Time Work from Home Opportunity in Wyoming with blithequark

Introduction to blithequark At blithequark, we are a global leader in communications and technology, dedicated to providing exceptional customer experiences through innovative solutions and cutting-edge products. As a pioneer in our industry, we strive to stay ahead of the curve, fostering a culture of creativity, collaboration, and continuous learning. Our mission is to connect people to what matters most, and we are committed to making a positive impact on the lives of our customers and the communities we serve. Job Overview We are seeking a highly skilled and motivated Virtual Customer Service and Sales Representative to join our team in Wyoming. As a key member of our customer-facing team, you will be responsible for delivering outstanding customer experiences, resolving complex issues, and driving sales growth through consultative approaches. This is a full-time, work-from-home opportunity that offers a competitive salary, comprehensive benefits, and opportunities for professional growth and development. Key Responsibilities Provide exceptional customer service, addressing a broad range of customer inquiries, including collections, retention, sales channel coordination, billing, and technical support Utilize creative problem-solving skills to resolve complex customer issues, navigating multiple tools and systems to update customer accounts and maintain records Drive sales growth by meeting monthly sales goals and delivering personalized recommendations for our latest products and services Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers Simplify explanations of customer bills, rate plans, and features of blithequark's products and services Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements Get customers up and running with the latest products and services, including air cards, USB devices, and blithequark-provided software and applications Essential Qualifications Call center or customer service experience Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required Strong communication and problem-solving skills Ability to work in a fast-paced, dynamic environment High school diploma or equivalent required; college degree preferred Preferred Qualifications Previous experience in sales, customer service, or a related field Knowledge of blithequark's products and services Experience with customer relationship management (CRM) software and other sales tools Strong technical skills, including proficiency in Microsoft Office and other software applications Skills and Competencies Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Adaptability and flexibility in a rapidly changing environment Strong time management and organizational skills Ability to meet sales goals and performance expectations Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Virtual Customer Service and Sales Representative, you will have access to comprehensive training programs, including paid training from home and additional resources to support your success. You will also have opportunities to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, supportive, and empowering, where employees feel valued and respected. As a Virtual Customer Service and Sales Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth. Compensation, Perks, and Benefits We offer a competitive salary range of $16.20 to $18.87 per hour, with additional compensation up to $3000 per month for meeting sales goals and performance expectations. Our comprehensive benefits package includes medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. You will also be eligible for employee discounts of up to 50% off on eligible blithequark wireless plans, internet services, and other products. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Virtual Customer Service and Sales Representative with blithequark, you will be part of a dynamic team that is shaping the future of communications and technology. Don't miss out on this chance to take your career to the next level and join a company that is committed to making a positive impact on the lives of our customers and the communities we serve. Apply now and become part of the blithequark team! Apply for this job