**Experienced Virtual Customer Service Associate II (Retirement Plans) US Anywhere**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. Our team of Customer Service Associates plays a vital role in achieving this goal, and we're now seeking a highly skilled and motivated Virtual Customer Service Associate II to join our dynamic team. As a key member of our team, you'll have the opportunity to make a real impact on our customers' lives while advancing your career in the financial services industry. **About arenaflex** arenaflex is a leading provider of financial services and technology solutions, serving clients across the globe. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. With a diverse team of professionals from various backgrounds, we foster a culture of collaboration, respect, and continuous learning. **Key Responsibilities** As a Virtual Customer Service Associate II, you'll be responsible for delivering world-class customer service to our financial clients through a consultative conversation via phone. Your primary objectives will be to: * Connect people with solutions that help them reach their financial goals through a consultative conversation via the phone. * Take ownership of customer requests by navigating through the nuances of their situations. * Actively listen to understand the underlying needs of a customer's request. * Understand the suite of products and services available across multiple channels (digital, face-to-face, high net worth, etc.) and position appropriate solutions based upon the customer's need. **What You Bring** To succeed in this role, you'll need to possess the following skills and qualifications: * A college degree is preferred, but a High School Diploma or GED is the minimum education accepted. * Customer service experience is essential, with a proven track record of delivering exceptional customer experiences. * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Strong problem-solving skills, with the ability to navigate complex customer situations. * Familiarity with financial services products and services is a plus, but not required. **Added Bonus** If you possess the following skills, you'll be at an added advantage: * Spanish bilingual skills are a plus, as we serve a diverse customer base. * The ability to tenaciously solve problems with tact, efficiency, and follow-through to identify opportunities to improve operational processes and procedures. * The ability to exercise scrutiny when confronted with conflicting information. * A desire to explore a broad array of opportunities across our organization, which you can explore after fulfilling the tenure requirements of your role. **What We Offer** As a Virtual Customer Service Associate II at arenaflex, you'll enjoy a comprehensive benefits package that includes: * Ample development resources to help advance your skills and career. * Opportunities to face the biggest challenges in financial services and technology. * The time to give back to local charities in your community. * A collegial environment where collaboration, flexibility, and respect are top of mind. * Salary ($20/hr.) and benefits that support your family and your future. **Compensation and Benefits** The pay range for this full-time position is $15.40 - $27.45, reflecting the minimum and maximum target for new hire salaries based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. **Work Environment and Culture** As a Virtual Customer Service Associate II, you'll have the flexibility to work from anywhere in the US, with a hybrid option for those local to our Jacksonville, Florida office site. You'll be required to work on-site during your scheduled shift, with a flexible schedule that accommodates business needs. Our office environment is designed to foster collaboration, creativity, and innovation, with a focus on employee well-being and development. **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Virtual Customer Service Associate II, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities to take on new challenges and responsibilities. * A clear career progression path, with opportunities to move into leadership roles. * A supportive and inclusive work environment that encourages collaboration and innovation. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. **Privacy Statement** arenaflex is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how arenaflex protects personal information online, please see our Online Privacy Notice. **EEOC Statement** arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here **Sourcing Model** Recruitment at arenaflex works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. arenaflex does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. **#pridepass** Apply now to join our dynamic team and start your career journey with arenaflex! Apply for this job