**Experienced Virtual Customer Service Lead – Independent Contractor (20-25 Hours per Week)**

Are you a highly organized and tech-savvy individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Virtual Customer Service Lead, working 20-25 hours per week as an independent contractor. In this role, you will be responsible for managing various platforms, tools, and systems to ensure seamless customer service experiences for our clients. **About blithequark** blithequark is a dynamic and innovative company that is revolutionizing the way businesses interact with their customers. We are a team of passionate individuals who are dedicated to delivering exceptional results and exceeding our clients' expectations. As a Virtual Customer Service Lead, you will be an integral part of our team, working closely with our clients to provide top-notch support and ensuring that their customers receive the best possible experience. **Key Responsibilities** As a Virtual Customer Service Lead, you will be responsible for managing the following key responsibilities: * **Managing Google Drive/Docs**: You will be responsible for organizing and maintaining our Google Drive and Docs, ensuring that all files are up-to-date and easily accessible. * **Managing Helpscout (Customer Service Email Platform)**: You will be the primary point of contact for customer inquiries, responding to emails and resolving issues in a timely and professional manner. * **Managing and Organizing Kajabi (or Similar CRM Platform)**: You will be responsible for managing and organizing our Kajabi platform, ensuring that all customer data is accurate and up-to-date. * **Managing Zapier**: You will be responsible for setting up and managing our Zapier integrations, ensuring that all automated workflows are running smoothly. * **Managing a Custom Built Backend Site for Our App**: You will be trained by our client on how to manage our custom-built backend site, ensuring that all technical aspects are handled efficiently. * **Managing Apple Connect**: You will be responsible for managing our Apple Connect account, ensuring that all App Store-related tasks are completed in a timely manner. * **Managing Google Play Console**: You will be responsible for managing our Google Play Console account, ensuring that all Google Play Store-related tasks are completed in a timely manner. * **Managing Test Flight (App Testing)**: You will be responsible for testing and ensuring that our app is functioning correctly, identifying and reporting any issues. **Requirements** To be successful as a Virtual Customer Service Lead, you will need to possess the following requirements: * **Experience in Project Management/Customer Service Lead**: While not mandatory, experience in project management or customer service lead roles is a plus. * **Detail-Oriented**: You must be highly detail-oriented, with a keen eye for accuracy and organization. * **Strong Skills Organizing Data**: You must be able to organize and manage large amounts of data efficiently. * **Excellent Communicator**: You must be an excellent communicator, with the ability to interact with customers in a professional and friendly manner. * **Tech-Savvy**: You must be highly tech-savvy, with experience in managing various platforms, tools, and systems. * **Intuitively Organized**: You must be intuitively organized, with the ability to prioritize tasks and manage your time effectively. * **Self-Starter**: You must be a self-starter, with the ability to work independently and take initiative when needed. **Benefits** As an independent contractor, you will not be eligible for benefits. However, you will have the opportunity to work with a dynamic and innovative company, with the potential for career growth and development. **Work Environment and Company Culture** As a Virtual Customer Service Lead, you will be working remotely, with the flexibility to work from anywhere. You will be part of a remote team, with regular virtual meetings and check-ins to ensure that you are connected and supported. Our company culture is collaborative, innovative, and customer-focused, with a strong emphasis on teamwork and communication. **Compensation and Perks** As an independent contractor, you will be paid on an hourly basis, with a competitive rate of $25-$30 per hour. You will also have access to a range of perks and benefits, including: * **Flexible Working Hours**: You will have the flexibility to work from anywhere, at any time, as long as you meet your deadlines and deliver high-quality results. * **Professional Development Opportunities**: You will have access to regular training and development opportunities, to help you grow and develop your skills. * **Collaborative Team Environment**: You will be part of a remote team, with regular virtual meetings and check-ins to ensure that you are connected and supported. **How to Apply** If you are a highly organized and tech-savvy individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note**: This is a 20-25 hour per week, independent contractor position. You must be available to work during Eastern, Central, Mountain, or Pacific Time Zone hours. Apply for this job