**Experienced Virtual Customer Service Representative – Remote Work Opportunity for Passionate Individuals**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! OneSupport is seeking highly motivated and detail-oriented Virtual Customer Service Representatives to join our team of dedicated professionals. **About OneSupport** At OneSupport, we're committed to providing top-notch customer service to our clients across various industries. Our team of experts is dedicated to delivering personalized support, ensuring that our customers receive the best possible experience. As a Virtual Customer Service Representative, you'll play a vital role in helping us achieve our mission. **Key Responsibilities** As a Virtual Customer Service Representative, your primary responsibilities will include: * Responding to customer inquiries via phone, email, and chat in a timely and professional manner * Resolving customer complaints and issues in a fair and efficient manner * Providing product and service information to customers, addressing their questions and concerns * Following up on client cases to ensure customer satisfaction * Collaborating with internal teams to resolve complex customer issues * Maintaining accurate records of customer interactions and resolving issues * Participating in ongoing training and development to improve customer service skills **Essential Qualifications** To be considered for this role, you'll need: * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or similar environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Proficiency in Microsoft Office and Google Suite * Ability to work independently with minimal supervision * Reliable high-speed internet connection (at least 2 Mbps download and 1 Mbps upload) * A quiet and distraction-free workspace **Preferred Qualifications** While not required, the following qualifications are preferred: * Experience working in a virtual or remote customer service environment * Familiarity with CRM software and customer service platforms * Strong typing skills (40 WPM with 80% accuracy) * Ability to sit for extended periods of time * Manual dexterity and ability to use a computer for extended periods * Strong attention to detail and organizational skills **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong typing skills (40 WPM with 80% accuracy) * Ability to sit for extended periods of time * Manual dexterity and ability to use a computer for extended periods * Strong attention to detail and organizational skills * Ability to work independently with minimal supervision * Reliable high-speed internet connection (at least 2 Mbps download and 1 Mbps upload) **Career Growth Opportunities and Learning Benefits** At OneSupport, we're committed to helping our employees grow and develop their careers. As a Virtual Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to improve customer service skills * Opportunities for advancement to leadership roles * Flexible scheduling to accommodate your needs * Competitive compensation and benefits package * Recognition and rewards for outstanding performance **Work Environment and Company Culture** As a Virtual Customer Service Representative, you'll work from the comfort of your own home, enjoying a flexible schedule and a quiet, distraction-free workspace. Our company culture is built on the principles of teamwork, collaboration, and mutual respect. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. **Compensation, Perks, and Benefits** As a Virtual Customer Service Representative, you'll enjoy: * Competitive hourly rate of $12.00 per hour * Paid time off (PTO) after 90 days of employment * Flexible scheduling to accommodate your needs * Opportunities for advancement to leadership roles * Ongoing training and development opportunities to improve customer service skills * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, vision, and life insurance * 401(k) matching program **How to Apply** If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now by visiting our website and submitting your application. We can't wait to hear from you! **Application Requirements** To apply for this role, you'll need to: * Submit your resume and cover letter * Complete our online application form * Participate in a phone or video interview * Complete a skills assessment and typing test **Equal Employment Opportunity** OneSupport is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that supports the well-being and success of our employees. We welcome applications from qualified candidates of all backgrounds and perspectives. **Disclaimer** OneSupport is not responsible for any errors or omissions in the job posting. We reserve the right to modify or cancel the job posting at any time. Apply for this job