**Experienced Work From Home Customer Support Analyst - Bilingual - $16-$18 Per Hour - Great Pay and Benefits**

Join the Team: Work From Home Customer Support Analyst Your Employment Solutions (YES), a renowned leader in the Utah jobs market and a 5X winner of Best Places to Work, is currently seeking highly skilled and motivated bilingual Customer Support Representatives to join our team! As a work-from-home Customer Support Analyst, you will have the opportunity to work with a growing company located in Highland, Utah, and be part of a dynamic team that values performance, productivity, and collaboration. About the Company Our client company is a market-leading software organization with proven technology, specializing in wisdom teeth removal. They offer a unique and fun work environment that emphasizes employee engagement, empowerment, and passion for contributing to the company's success. With a culture that fosters growth and learning, this is a rare opportunity to join a team that values its employees and offers a great work-life balance. Why You'll Love Working for YES! We care about you and work hard to match you with the right job that fits your skills and needs. We're a 5X winner of Best Places to Work and 2X winner of Utah's Best of State staffing agency. Our team is dedicated to providing a supportive and collaborative work environment that encourages growth and learning. We offer competitive pay, great benefits, and opportunities for career advancement. Job Summary As a work-from-home Customer Support Analyst, you will be part of a call center team supporting 4 markets and 16 offices. Your primary responsibilities will include: Scheduling patient surgeries and answering phones. Explaining the company's services and fees to patients. Answering questions and taking down insurance information. Scheduling and running financing applications. Coordinating with local surgery managers. Key Responsibilities Primary Responsibilities: Provide exceptional customer service to patients via phone and other communication channels. Schedule patient surgeries and procedures, ensuring accurate and efficient scheduling processes. Explain the company's services, fees, and policies to patients, addressing any questions or concerns. Take down insurance information and process financing applications. Collaborate with local surgery managers to ensure seamless patient care. Maintain accurate records and databases, ensuring data integrity and confidentiality. Additional Responsibilities: Participate in ongoing training and development to enhance product knowledge and customer service skills. Contribute to team meetings and discussions, sharing ideas and best practices. Adhere to company policies and procedures, ensuring compliance with regulatory requirements. Requirements and Qualifications Essential Qualifications: Fluent in Spanish (reading, writing, and translation). Reside in Utah. Excellent people skills, with the ability to communicate effectively and empathetically with patients. Prior experience in sales, upselling, and customer support (at least 3 months). Reliable internet connection with 50-100 Mbps download speed and at least 10 Mbps upload speed. Preferred Qualifications: Experience in a call center or customer support environment. Knowledge of medical terminology and procedures. Certification in customer service or a related field. Skills and Competencies To succeed in this role, you will need: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. Strong attention to detail and organizational skills. Proficiency in Microsoft Office and other software applications. Career Growth Opportunities and Learning Benefits At YES, we are committed to helping our employees grow and develop their skills. As a Customer Support Analyst, you will have access to: Ongoing training and development programs. Career advancement opportunities within the company. Mentorship and coaching from experienced professionals. Recognition and rewards for outstanding performance. Work Environment and Company Culture Our client company offers a unique and supportive work environment that values employee engagement and well-being. As a work-from-home Customer Support Analyst, you will enjoy: Flexible work arrangements, with the ability to work from home. A collaborative and dynamic team environment. Opportunities for growth and development. A culture that prioritizes employee well-being and work-life balance. Compensation, Perks, and Benefits We offer a competitive compensation package, including: $16-$18 per hour, depending on experience. Commission opportunities. Great benefits, including [insert benefits]. Shift and Schedule The schedule for this position is: Monday - Friday, 8:30am - 5:00pm or 10:00am - 6:30pm. Every sixth Saturday, 8:00am - 4:00pm. How to Apply If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Don't miss this opportunity to join a dynamic team and take your career to the next level! Apply now and start your journey with YES! Apply for this job