**Experienced Work-From-Home Healthcare Customer Service Associate – Delivering Compassionate Support to Patients Across the US**

At blithequark, we're dedicated to revolutionizing the customer experience industry with innovative solutions, cutting-edge technology, and a team of passionate professionals who share a common goal: making a difference in the lives of our customers. As a Work-From-Home Healthcare Customer Service Associate, you'll play a vital role in assisting patients with their health plans and coverage, providing exceptional support, and ensuring their overall satisfaction. **Join Our Dynamic Team at blithequark** As a Customer Service Representative, you'll be the face of blithequark, representing our brand and values in every interaction. You'll be responsible for addressing customer inquiries, troubleshooting issues, sharing product and service information, and providing compassionate support to patients across the US. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. **Why You Should Join blithequark:** * **Competitive Pay**: Enjoy a starting hourly rate of $14, with opportunities for growth and advancement. * **Flexibility**: Work from the comfort of your own home, with the flexibility to create a schedule that suits your needs. * **100% Paid Training**: We invest in your development, providing comprehensive training to ensure you're equipped to succeed in your role. * **State-of-the-Art Equipment**: We provide the necessary tools and technology to support your work, so you can focus on delivering exceptional customer experiences. * **Ongoing Training and Skill Development**: Stay up-to-date with the latest industry trends and best practices through regular training and development opportunities. * **Comprehensive Benefits**: Enjoy a range of benefits, including 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth. * **Employee Assistance Program (EAP)**: Access to confidential support and resources to help you manage work-life balance and personal well-being. * **Internal Growth and Career Advancement**: 93% of our management team is promoted from within, providing opportunities for career growth and advancement. **What We're Looking For:** * **Excellent Listening and Communication Skills**: Ability to effectively communicate with patients, both verbally and in writing. * **Multitasking and Navigation**: Ability to navigate multiple screens and systems efficiently, while providing exceptional customer service. * **Independence and Teamwork**: Ability to work independently or as part of a team, with a strong focus on collaboration and communication. * **Age and Education Requirements**: Must be at least 18 years old and possess a high school diploma (or GED equivalent). * **Criminal Background Check**: Must pass a comprehensive background check to ensure the safety and security of our patients. * **Flexibility**: Ability to work various shifts, including nights, evenings, and weekends. **Key Skills:** * **Inbound Customer Service Calls**: Handle inbound calls from patients, providing exceptional support and resolving issues in a timely and efficient manner. * **Metrics and Performance**: Understand and strive to meet or exceed performance metrics, while delivering exceptional customer service. * **System Navigation**: Ability to navigate system tools to search for answers and information, providing accurate and timely responses to patient inquiries. * **Communication**: Drive customer satisfaction through voice, chat, and/or email communications, ensuring a seamless experience for patients. **Home Setup Requirements:** * **Hardwired Connection**: A hardwired connection with an internet speed of 25.0 Mbps download speed and 10.0 Mbps upload speed. * **Quiet and Distraction-Free Space**: A quiet, distraction-free space is essential, with webcam video presence required during training and production. **About blithequark** blithequark is a global leader in the customer experience (CX) industry, with 150,000 associates across the globe. We're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **Military Partners** We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. **EEO** blithequark is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. **Ready to Join Our Team?** If you're passionate about delivering exceptional customer experiences and making a difference in the lives of patients, we want to hear from you! Apply now to become a Work-From-Home Healthcare Customer Service Associate at blithequark. Apply for this job