Fiber Customer Support Analyst - Connecting Customers with Exceptional Technical Support and Service at blithequark

Join the blithequark Team: Empowering Connections and Driving Innovation At blithequark, we're not just about providing network and entertainment services; we're about creating a community that thrives on innovation, creativity, and impact. Our team is built on the foundation of anticipation, leadership, and a deep understanding that listening is the cornerstone of learning and growth. We're a diverse group of individuals who come together to lift our communities and build trust through our actions and presence, both in times of crisis and celebration. About the Role: Delivering Exceptional Customer Experience As a Fiber Customer Support Analyst at blithequark, you'll be at the forefront of delivering technical support and customer service to our valued Fios customers. You'll be part of a dynamic tech support team in a call center environment, where your expertise will be crucial in troubleshooting issues related to hardware, software, applications, networks, and devices. Your role will not only be about resolving customer queries but also about ensuring that our customers stay connected to what brings them joy. Key Responsibilities: Technical Support and Customer Service Excellence Responding to incoming customer calls regarding order inquiries and trouble reports, providing timely and effective solutions. Offering comprehensive service support for Voice, Data, and Video services, ensuring seamless customer experience across fiber and copper networks. Conducting thorough analysis and isolation of trouble conditions, creating and sorting trouble reports to facilitate efficient issue resolution. Utilizing in-depth knowledge of communication and networking components to support customers and configure customer equipment, ensuring optimal performance. Communicating technical information clearly and professionally, tailoring your approach to the audience for maximum understanding and satisfaction. Working flexible hours, including evenings, weekends, holidays, and unscheduled shifts, as required by the needs of the business. Essential Qualifications: A Passion for Customer Service and Technical Expertise To excel in this role, you'll need a strong dedication to customer service excellence, coupled with excellent communication skills and a positive, professional attitude. You'll thrive in a fast-paced environment and derive satisfaction from helping customers navigate the digital world. While not mandatory, having one or more of the following qualifications will make you an even more competitive candidate: A related Associate Degree or at least 2 years of relevant experience in a technical or customer support role. Previous experience working in a technical support call center, handling customer inquiries and resolving technical issues. Skills and Competencies: The blithequark Edge To succeed as a Fiber Customer Support Analyst at blithequark, you'll need: Strong technical knowledge of communication and networking components. Excellent problem-solving skills, with the ability to analyze and resolve complex technical issues. Outstanding communication and interpersonal skills, with the ability to interact with customers at various levels of technical proficiency. A customer-centric approach, with a focus on delivering exceptional service and ensuring customer satisfaction. Flexibility and adaptability, with the ability to work in a dynamic environment and adjust to changing priorities. Career Growth and Learning Opportunities at blithequark At blithequark, we're committed to the growth and development of our employees. As a Fiber Customer Support Analyst, you'll have access to comprehensive training programs, ongoing learning opportunities, and the chance to develop your technical and customer service skills. Our dynamic environment offers a clear path for career advancement, allowing you to move forward in your career and achieve your professional goals. Work Environment and Company Culture This is a remote role, offering the flexibility to work from home with occasional in-person trainings and meetings. Our culture is built on collaboration, inclusivity, and a commitment to diversity, ensuring that every employee feels valued, connected, and empowered to contribute their best work. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, with a salary range between $707.50 and $1,804.50 weekly for full-time positions, depending on location and experience. This is an incentive-based position, offering the potential to earn more based on performance. Our total rewards package includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, designed to support your career and personal well-being. Join the blithequark Team: Apply Today! If you're passionate about delivering exceptional customer service, have a knack for technical troubleshooting, and are looking for a dynamic and inclusive work environment, we encourage you to apply for the Fiber Customer Support Analyst role at blithequark. Even if you don't meet every "even better" qualification, we want to hear from you. Take the first step towards a rewarding career with blithequark and join our community of innovators, leaders, and customer champions. As an equal opportunity employer, blithequark celebrates diversity and is committed to creating an inclusive environment that fosters a sense of belonging among our employees. We proudly welcome applications from individuals of all backgrounds, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Apply for this job