Financial Aid Advisor

The Community Solution Education System is seeking a Financial Aid Advisor for the Financial Aid department. The role involves advising and assisting students with financing their education, ensuring compliance with financial aid regulations, and providing support during campus events. Responsibilities Advise incoming and current students on financial aid resources, eligibility, and options Collect and review documentation required to verify financial aid eligibility Package and revise financial aid awards for new and continuing students Track, process, and maintain financial aid documents in the student information system Prepare and distribute financial aid award letters Serve as a primary point of contact for students with financial aid questions Present financial aid information at student events, workshops, and financial literacy sessions Support financial aid–related campus events during peak periods Stay current on financial aid regulations by attending trainings and workshops Collaborate with The Community Solution Education System Financial Aid Director and staff Provide exceptional customer service and timely responses to student inquiries Perform other duties as assigned Skills Knowledge of Title IV regulations, Direct Loan programs, and financial aid compliance Familiarity with CampusVue or similar student information systems Strong communication, customer service, and problem-solving skills High accuracy, attention to detail, and ability to meet deadlines Ability to work independently with minimal supervision Proficiency with standard office software and web-based platforms Ability to work effectively with diverse student populations Minimum High School Diploma 1–2 years of experience in financial aid or related student services area Hybrid work schedule (combination of on-campus- 2 days per week - and remote work – 3 days per week) Ability to perform sedentary work and operate office equipment (computer, printer, phone) Ability to work occasional evening or weekends based on peak periods or events Bachelor's degree preferred, but not required 1- 2 years of experience with student information systems, CRM tools, or financial aid software preferred Benefits Generous paid time-off Medical and dental insurance coverage Life and disability insurance Retirement plan with employer contribution Multiple flexible spending accounts Tuition reimbursement Company Overview The Community Solution is an integrated, nonprofit system of colleges and universities that work collaboratively to advance institutional sustainability, student success, and community impact. It was founded in 2009, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is