Front Office Supervisor - DoubleTree by Hilton Orlando

DoubleTree by Hilton Orlando is looking to welcome a Front Office Supervisor to join the team! Our hotel, which features 236 guest rooms, is an official Walt Disney World® Hotel and located one mile away from the Disney Springs area. Our 5+ team members report directly to the Front Office Manager. The ideal candidate holds 2+ years as a Guest Service Agent within hospitality. Experience with OnQ is preferred. Ability to work the required shifts. Passion for leading a team and enhancing guest experience. Shift Pattern: Full Availability AM/PM shifts (Weekdays, weekends, holidays as needed). Pay Rate: $20.53 per hour plus opportunity to earn incentives The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: • Access to pay when you need it through DailyPay • Medical Insurance Coverage – for you and your family • Mental health resources including Employee Assistance Program • Best-in-Class Paid Time Off (PTO) • Go Hilton travel program: 100 nights of discounted travel • Parental leave to support new parents • Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* • 401K plan and company match to help save for your retirement • Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount • Career growth and development • Team Member Resource Groups • Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints • Schedule, assign daily work, lead pre-shift meetings, inform and train team members • Monitor, observe and assist in evaluating team member performance • Monitor lobby traffic and adjust staffing accordingly What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: • Hospitality - We're passionate about delivering exceptional guest experiences. • Integrity - We do the right thing, all the time. • Leadership - We're leaders in our industry and in our communities. • Teamwork - We're team players in everything we do. • Ownership - We're the owners of our actions and decisions. • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: • Quality • Productivity • Dependability • Customer Focus • Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Apply tot his job Apply tot his job