Funding Verification Manager

Company Description Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey. Job Description Purpose : The Funding Verification Manager reports to the Funding and Benefits Manager and is responsible for overseeing the Funding Verification Specialists and executing processes that result in efficient and effective movement of deals through the Pre-Trial pipeline. Essential Duties & Responsibilities Defines and monitors short-term objectives for the Funding Verification Specialists Makes decisions to achieve defined goals Manages the work efforts and productivity of the Funding Verification Specialists Creates, implements, and evaluates processes and procedures; assists with development of cross-team operating procedures Sets and tracks conversion metrics for the Funding Verification Specialists based on company goals/mission Tracks trends and issues to identify, resolve and prevent problems Proactively communicates potential and known issues Identifies and implements ways to improve speed and conversion of intakes Identifies potential bottlenecks within sales pipeline and communicates effectively with other managers Hires, trains, motivates and helps develop ongoing professional development opportunities for Funding Verification Specialists Monitors and ensures balanced workloads of the team; anticipates staffing needs proactively Provides coaching, feedback and evaluation to direct reports and peers Holds oneself, direct reports, manager, and peers accountable Conducts weekly Traction meetings with direct reports and team Performs quarterly and annual reviews Responsible for setting and communicating employee objectives, managing performance and corrective action, employee development and termination Works closely with teams across the pipeline to facilitate best practices Works with Marketing to increase quality and volume of leads by providing feedback, problem solving and developing processes Ensures HIPAA compliance within the Funding Verification Specialist team, and coordinates with other teams as needed Other projects and duties as assigned Qualifications Knowledge, Skills & Abilities Knowledge of Medicare, Medicaid and Commercial requirements Expertise in the area of health insurance practices including coverage and benefits, determining eligibility, authorization processes, Medicare and Medicaid guidelines, and durable medical equipment Excellent written and verbal communication, listening, customer service and organizational skills Ability to collect and analyze data Critical thinking and problem-solving skills Ability to effectively handle multiple and shifting priorities Proficient with MS Outlook, Word, Excel Hands-on knowledge of HubSpot software products, or similar CRM Education & Experience Bachelor’s Degree, preferred, or equivalent combination of education and experience 5 years’ experience in a healthcare setting or healthcare industry Experience in DME/Home Medical Equipment, strongly preferred 1 – 2 years supervisory experience, strongly preferred Experience working with CRMs such as HubSpot to analyze, pull reports and identify trends, issues, and opportunities Additional Information Work Environment & Physical Demands The incumbent works remotely from their home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without reasonable accommodation is required. Travel Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings and conferences are required two times per year. Accommodations To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lingraphica and Pay Transparency At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $59,400 and $63,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. To learn more about Lingraphica, visit: www.lingraphica.com ! To learn more about our benefits offerings, click here ! This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.