Garage Program Business Insurance Account Manager​/CSR

Position: Garage Program Business Insurance Account Manager / CSR Embark on a career at Evarts Tremaine, where your dedication and drive extend beyond routine tasks and job responsibilities. Here, you’re not merely an employee; you’re a pivotal force, shaping outcomes for our clients, enriching our community, elevating our team, and redefining the industry. Our foundation rests on six core values: Integrity, Authenticity, Innovation, Knowledge, Teamwork, and, yes, FUN! Every policy, interaction, and decision we make echoes these principles, and as a member of our team, you’ll be at the forefront of the industry’s innovation and evolution. The Role • Serve as the crucial day-to-day contact for our Garage Guard Insurance Program. This national program includes garages, part stores, body shops, small dealers, tire stores, car washes, towing, and gas stations. • Seamlessly perform account transactions, ranging from quotes, applications, and proposals to endorsements, claims, and billing all while supported by both an account coordinator and state-of-the-art technology. • Not only respond to but anticipate client inquiries, ensuring retention meets our high standards. • Survey policy coverages and unearth opportunities for cross-selling and up-selling. • Maintain comprehensive client files, ensuring all transactions, notes, and diaries are inputted and up to date in AMS 360, Image Right, and Indio. • Administer client communication and retention campaigns through Zywave for the Garage Guard Program. • Document and maintain carrier appetite and program guidelines as a key departmental resource. Requirements • Current Ohio Property & Casualty Insurance License. • A college degree is desirable, as are certifications like CISR, AU, CIC, or CPCU. • Knowledge of the automotive aftermarket industry, dealerships, and towing operations. • Minimum 3-5 years of hands‑on experience in account management for commercial lines insurance. • Proven expertise in binding, quoting, and issuing coverage online. • The ideal candidate will have experience providing exceptional customer service primarily through phone communication, consistently demonstrating patience, empathy, and effective problem‑solving. The Perks • Hybrid remote work environment. • A competitive base salary complemented by merit raises. Salary Range $70,000 - $85,000 • Medical, Life, and Long‑Term Disability Insurance. • Options for Dental & Vision insurance. • 401(k) plan with a generous match. • Paid Holidays and generous PTO. • Tuition reimbursement and access to industry designation bonus programs. • Safe, convenient, well‑lit, and supervised parking. • Delicious, healthy lunches from Harvest Owl. • An onsite fitness center, complete with a complimentary membership. • Engagement with your community through volunteer opportunities. • A supportive, team‑first culture driven by the Entrepreneurial Operating System (EOS). Join us. Propel your career, embrace balanced living, and work alongside a passionate team at Evarts Tremaine. Apply today and become part of our enduring legacy. #J-18808-Ljbffr Apply tot his job Apply tot his job