General Manager, Burrow

Burrow, part of the Havenly Brands family, is reimagining the furniture shopping experience—offering customizable, quick ship, modular, and design-forward pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans, every Burrow piece is designed for the way you live. As General Manager of our Chicago Burrow Store , you’ll bring that vision to life by leading a high-performing team, driving omnichannel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers. What You’ll Do: Lead a Studio That Wows Deliver exceptional, high-touch service across all channels—in-studio, online, virtual consultations, email, phone, and chat. Ensure every client receives a warm, tailored experience from first interaction to final purchase. Drive Sales & Studio Performance Own the studio’s sales targets and KPIs, building strategies to meet and exceed goals. Guide your team through a client-first, consultative selling process rooted in design expertise. Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals. Use data to monitor performance, optimize team productivity, and implement improvements. Build, Develop & Inspire a High-Performing Team Hire, train, and lead a team of Design Experts and Studio Associates. Create a collaborative, motivated studio culture rooted in accountability and growth. Provide ongoing feedback, coaching, and career development support. Embrace Technology & Operational Excellence Leverage our tech stack—including C RM systems (Salesforce or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily studio operations. Maintain studio operations including staffing, scheduling, inventory, and visual standards. Who You Are: Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team. Omnichannel thinker. You understand today’s hybrid retail landscape and are comfortable operating across multiple sales and communication channels. People-first manager. You’ve built and led teams that exceed targets and love coming to work. Tech-savvy. You’re quick to adopt new tools and systems, and you use them to streamline operations and stay organized. Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions. Strategic and entrepreneurial. You’re proactive, data-driven, and energized by building something great. What You Bring: 4+ years of experience in sales management, retail, or design services Proven track record of meeting or exceeding revenue goals while delivering high-level service Experience hiring, managing, and developing team members Strong communication and interpersonal skills Proficiency with CRM tools, Google Suite, and internal communications tools like Slack Willingness to work a retail schedule, including weekends and holidays Additional Details: This is a full-time, onsite role based at the Burrow store in Chicago, IL Must be able to lift/move up to 50 lbs. and navigate the studio floor with ease Requires standing, bending, and moving throughout the day Driver’s license preferred Must be authorized to work in the U.S. Perks & Benefits: Compensation: $80-90K OTE (Base + Bonus) Generous PTO, paid parental leave, and volunteer days Health, dental, vision, disability 401(k) + Match Furniture discounts, free design services, and annual merchandise credit A warm, creative, inclusive culture that values your point of view We believe feeling good at home starts with feeling good at work. At Havenly Brands, we’re committed to building a team that reflects the diverse communities we serve—and we encourage applicants from all backgrounds to apply. We’re proud to be an equal opportunity employer and foster an environment where everyone feels seen, heard, and empowered.