**Healthcare Customer Service Expert - Phone Intake Representative**

Join blithequark's dynamic team of healthcare professionals as a Healthcare Customer Service Expert - Phone Intake Representative. As a key member of our high-volume call center, you will serve as the initial point of contact for patients seeking home healthcare services and for providers requesting authorizations to render services. This is an exciting opportunity to work in a remote and fast-paced environment, utilizing your exceptional communication skills and technical expertise to deliver exceptional customer experiences. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to delivering high-quality services to patients and providers across the country. Our team of passionate professionals is committed to making a positive impact on the lives of those we serve. As a remote employee, you will be part of a dynamic and supportive team that values work-life balance, continuous learning, and career growth. **Responsibilities** As a Healthcare Customer Service Expert - Phone Intake Representative, your primary responsibilities will include: * Handling approximately 60-65 inbound calls per day from providers, referral sources, and patients through an inbound phone queue * Utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services, including durable medical equipment, home medical equipment, providing information, and answering questions related to service registration * Responding to various types of calls, including: + Inquiry Calls: Checking the status of new service requests + New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc. * Maintaining a strong attention to detail and adhering to all company policies, including HIPAA/PHI regulations * Contributing to a positive team environment by demonstrating empathy, patience, and a strong work ethic * Meeting or exceeding individual performance targets in key areas such as call average handle time (AHT), quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role **A Day in the Life** As a remote employee, you will work from the comfort of your own home, enjoying the flexibility and autonomy that comes with working in a remote environment. Your typical day will include: * Working an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day * Utilizing a dual monitor setup and multiple applications to efficiently manage your calls and tasks * Collaborating with your team to resolve complex issues and provide exceptional customer experiences * Participating in ongoing training and development opportunities to enhance your skills and knowledge **Qualifications** To be successful in this role, you will need: * A High School Diploma or GED * Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology * Proficient with navigating dual monitors and multiple applications * Keyboarding skills: Type at a speed of 30 WPM with ability to perform data entry while actively listening * Search Engine Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons * PC Skills: Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings * Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process **Benefits and Perks** As a valued member of the blithequark team, you will enjoy: * Competitive starting pay: $17.50/hour + monthly bonus incentives * Formal training and nesting hours: first 5 weeks; Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift * Available shift after training and nesting: Monday- Friday, 11:30AM- 8:00PM EST * Ongoing training and development opportunities to enhance your skills and knowledge * A dynamic and supportive team environment that values work-life balance and career growth * A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching **Why Join blithequark?** At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on the lives of those we serve. As a remote employee, you will have the opportunity to work in a fast-paced and dynamic environment, utilizing your exceptional communication skills and technical expertise to deliver high-quality services to patients and providers across the country. Join our team today and become part of a community that values work-life balance, continuous learning, and career growth. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional healthcare services, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law. Apply for this job