Healthcare Customer Service Representative - Remote USA
About the position As a Healthcare Customer Service Representative working remotely, you'll be a part of bringing humanity to business. Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Responsibilities • Bring your passion and strong product and brand knowledge to recommend upgrades to health plans. • Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members. • Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information. Requirements • 6 months or more of customer service experience. • Integrity to follow HIPAA guidelines on maintaining patient privacy. • High school diploma or equivalent. • Computer experience. • High speed internet (> 15 mbps). • Smart phone or another device that runs IOS or Android for daily log-in. Nice-to-haves • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets). Benefits • Base wage range of $16 per hour plus performance bonus opportunities. • Supportive of your career and professional development. • An inclusive culture and community minded organization where giving back is encouraged. • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Apply tot his job