Help Desk Technician (MST or CST Time zone)

We are currently seeking a full-time Help Desk Technician to join our team remotely. The Service Desk Technician Tier 1 plays an integral role in the Data Canopy Service Desk (DCSD). The Service Desk Technician Tier 1 position is the clients’ primary resource for information and support of their services. Clients depend on the DCSD to provide timely and sound solutions to any situation that might arise. This position requires excellent client service skills and the ability to deliver a seamless and positive experience for clients seeking assistance. This is a remote overnight position Role Responsibilities • Support of network systems (software/hardware) and data center operations • Serving as a technical liaison to both internal and external clients • Assist in the provisioning of environmental, networking, security and computer systems specifically relating to cloud and colocation • Responding to client support inquiries in a timely fashion with an emphasis on being informative and helpful • Learning and broadening technically to add value to the DCSD and to the technical depth of the company as a whole • Communicating and working with team members to coordinate efforts to support clients • Monitoring and reporting any issues with critical environmental, networking, security and server systems • Communicating with other departments to assist in the execution of change management policies and procedures • Other duties as assigned Qualifications • Ability and interest in working and communicating in a team environment while exercising self-driven learning • The willingness to communicate and work in a team environment while maintaining the ability to be self-driven • Strong written and oral communication skills. These are a must. • A working knowledge of Windows and Linux-based operating systems • A working knowledge of basic network switching and routing concepts • Strong trouble-shooting skills • A basic knowledge of virtualization solutions and concepts • The ability to lift items up to 50 lbs. Additional Preferred Skills • Excellent oral and written communication skills for telephone resolutions and documentation maintenance • Must demonstrate assertive problem determination skills • Advanced troubleshooting and quality assurance skills desired • Ability to work well in a fast-paced, high productivity environment • Ability to concurrently manage multiple tasks • Must be a US Citizen • Must be able to pass standard background investigation Education Requirements • High School Diploma/GED • Associates/Bachelor’s degree in IT is a plus Job Types: Full-time, Permanent Pay: $22.00 - $28.60 per hour Expected hours: 40 – 50 per week Work Location: Remote Apply tot his job Apply tot his job