[Hiring] Quality and Continuous Improvement Field and Service Specialist @Hitachi

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Role Description The Quality & Continuous Improvement (Q&CI) Field and Service Specialist will be responsible for coordinating within NAM the Installation and Commissioning, product and systems reliability requirements in alignment with the Global Quality & Operations as well as the Product Reliability Program initiatives. • Ensure proper and timely coordination for the resolution of Installation, Commissioning, warranty and after sales processes, product and equipment failures. • Serve as the liaison between the Quality & CI Project Quality Managers, the Installation, Commissioning and After Sales Team at the Global Center of Competence and other relevant functional teams. • Integrate the Quality Management System and Continuous Improvement (Lean and 6 Sigma) methodologies and activities within the Service department. • Generate and coordinate ideas for improvements, implementation strategies and predictive analysis. • Provide daily support to the service team in other process and product quality matters. • Coordinate the resources required to plan, train, and implement quality and effective reliability improvements. Qualifications • Completion of University degree in Engineering (preferably in Electrical or Electro-Mechanical Engineering) • 3 or more years of reliability experience in continuous process manufacturing environments. • Familiar with condition monitoring tools such as vibration analysis, Ultrasonic, lubrication, thermography, etc. • Experience facilitating dozens of successful Root Cause and Failure Analysis. • Experience in Quality tools, Continuous Improvement Lean and Six Sigma (L6S) initiatives and projects. • Experience with FMECA’s, recommendations associated with preventing most probable Failure Modes, Production loss analysis, failure mitigation strategies, Spare Parts optimization supporting the PM tasks, etc. • Verbal and written fluency in English, effective presentation skills and ability to communicate well at all levels. • Experience using ERP or SAP systems. • Willing to travel to sites up to 50% to learn and share knowledge with other NAM sites. • Analytical skills with high level of accuracy and strong work ethics. • Attention to detail for identifying any minor or potential issues, particularly in a root cause or FMEA analysis. • Problem-solving- diagnose and resolve problems with assets. • Communication and collaboration working alongside project engineers, service, and maintenance team members and third party internal and external suppliers as needed. • Certified L6S Green or Black Belt is considered an asset. • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Requirements • Follow the Corporate Quality Framework, improvement plans, and Global Reliability Program expectations. • Collaborate with PQMs to execute and monitor Quality Plans, master test plans, and system status for site activities. • Provide Quality Induction training to site personnel. • Review and approve quality documentation for accuracy and completeness (e.g., test certificates, checklists). • Ensure quality control plans (ITP, ITR) and erection documentation are communicated to site teams and contractors. • Oversee inspection and testing during Civil, Mechanical, Electrical erection and commissioning, ensuring proper documentation and validation. • Implement and continuously monitor Quality Control processes at site. • Support deployment of the Site Quality Audit Program, including contractors and internal audits. • Monitor contractor compliance with Quality requirements and follow up contractor corrective actions whenever required. • Investigate failures through root cause analysis, coordinating with global teams for resolution and reporting. • Identify and reduce the cost of poor quality by providing data to Project Quality and Service Managers. • Conduct and coordinate failure investigations, create NCRs or CCRPs, and implement solutions to improve reliability and safety. • Gather and consolidate product reliability data from troubleshooting, commissioning failures, upgrades, and critical parts. • Facilitate working sessions using FMECA and other quality tools to identify risks and prevent failures. • Lead customer experience initiatives, including surveys, benchmarking, and reporting on T-NPS KPIs. • Drive continuous improvement projects from Installation and commissioning, warranty and after-sales phases, maintaining strong collaboration with Service and Operations teams. • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Benefits • Health Care: medical (PPO, CDHP with HSA, HMO), dental, and vision. • Financial Wellbeing: 401(k) with generous match, life and disability insurance. • Family Care: legal, pet, auto, home, identity theft support, and adoption assistance. • Work-Life: enhanced leave programs including parental, adoption, vacation, and holiday. • Employee Engagement and Development: ERGs, tuition reimbursement, and more. Apply tot his job