Hybrid Customer Care Professional - Small Business Sales & Service Expert

Join the American Express Team: Empowering Small Businesses through Exceptional Customer Care At American Express, we're not just a company - we're a community of professionals dedicated to making a difference in the lives of our customers, colleagues, and the world around us. With a rich history spanning over 160 years, we've established ourselves as a leader in the financial services industry, renowned for our commitment to customer satisfaction, innovation, and integrity. As a Hybrid Customer Care Professional - Small Business, you'll become an integral part of our dynamic team, driving success and growth while delivering unparalleled service to our valued customers. About American Express: Our Culture, Values, and Mission American Express is built on a foundation of strong values, a customer-centric approach, and a passion for innovation. Our culture is characterized by a collaborative environment, a commitment to excellence, and a dedication to fostering a workplace where everyone feels seen, heard, and valued. As a member of our team, you'll be part of a diverse community that shares a common goal: to provide the world's best customer experience, every day. Our mission is to be the world's most respected service brand, and we're committed to achieving this through our unwavering focus on customer satisfaction, employee engagement, and community involvement. We're proud to be an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Job Overview: Key Responsibilities and Expectations As a Hybrid Customer Care Professional - Small Business, you'll be the face and voice of American Express, providing exceptional customer care and sales support to our small business customers. Your role will be multifaceted, requiring a unique blend of customer service expertise, sales acumen, and product knowledge. Key responsibilities will include: Servicing inbound calls from small business owners and decision-makers, providing personalized support, and recommending relevant American Express products and services to meet their needs. Delivering high levels of product and service knowledge to clearly communicate the features, benefits, and value proposition of American Express Small Business Services. Continuously improving sales skills, including building rapport, understanding customer needs, handling objections, and closing sales. Providing extraordinary customer care by responding to account-related queries in a fast-paced, structured environment. Documenting necessary account information according to established policies and procedures. Maintaining the highest standards of integrity by adhering to regulatory and compliance guidelines related to sales and servicing practices. Qualifications and Skills: What We're Looking For To succeed in this role, you'll need to possess a combination of essential and preferred qualifications. These include: Customer service experience (two years+) with a proven track record of building customer loyalty through exceptional listening, consultative relationship-building, and strong written and verbal communication. Proven success in a customer service and sales environment (two years+), with a demonstrated ability to work in a fast-paced, metric-driven environment. Proficient multitasking and navigation skills in a web-based environment. Experience owning or working in a small business is a plus. High school diploma or equivalent required; Bachelor's degree preferred. In addition to these qualifications, we're looking for individuals with the following skills and competencies: Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a team environment and collaborate with colleagues. Adaptability and flexibility in a rapidly changing environment. Strong sales acumen and a customer-centric approach. What We Offer: Career Growth, Benefits, and Perks At American Express, we're committed to supporting the growth and development of our colleagues. As a Hybrid Customer Care Professional - Small Business, you'll have access to a range of career development opportunities, including training programs, mentorship, and career advancement possibilities. Our comprehensive benefits package includes: Competitive base salaries. Bonus incentives. 6% Company Match on retirement savings plan. Free financial coaching and financial well-being support. Comprehensive medical, dental, vision, life insurance, and disability benefits. Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need. 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). Free and confidential counseling support through our Healthy Minds program. Work Environment: Hybrid Model and Work-at-Home Requirements This role is part of our hybrid working model, which offers the flexibility to work from home or in one of our offices. To work from home, you'll need to meet our Bring Your Own Internet (BYOI) Program requirements, including: Locating an internet service provider who meets our connectivity requirements. Arranging connections in advance of your class start date. Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted). A secure home office, located at your confirmed address of residence, free from background noise and other distractions. Join Our Team: Apply Now! If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. As a Hybrid Customer Care Professional - Small Business, you'll be part of a dynamic team driving success and growth at American Express. With a comprehensive benefits package, career development opportunities, and a flexible working model, we offer a rewarding and challenging work environment that's right for you. Don't miss this chance to join our team and make a meaningful difference in the lives of our customers. Apply now and take the first step towards a fulfilling and successful career at American Express! Apply for this job