Immediate Hiring: Remote Customer Experience & Operations Specialist – Work-from-Home Opportunity with Competitive Salary and Quarterly Performance Bonuses

About Workwarp At Workwarp, we're a small, growing company that's revolutionizing the way people learn and grow in their careers. As an innovative online contractor training company, we're dedicated to providing state-of-the-art training solutions that meet the evolving needs of the industry. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our tight-knit community. Job Description We're seeking a highly motivated and organized Remote Customer Experience & Operations Specialist to join our team. As a key member of our operations team, you'll play a vital role in ensuring every aspect of our customer experience is a positive one. This includes providing exceptional customer service, processing orders, responding to email inquiries, and assisting with day-to-day operations. If you're a self-starter who thrives in a fast-paced, dynamic work environment, we want to hear from you! Key Responsibilities: Answer all incoming calls and provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support Process orders and collect customer information over the phone and update their online accounts Respond to email inquiries in a timely manner Provide administrative support, including data entry, report generation, and document preparation Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks, including generating reports related to course completions, sales, payments received, and licensee data Conduct a handful of outgoing calls each week to customers who are missing information from their profiles Complete updates to curriculum, including formatting and adding images/audio to slides, reviewing course content for grammatical/spelling errors, and general room for improvement Perform light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions) Additional tasks or projects as identified Requirements: Reliable strong internet connection Quiet work environment suitable for talking on the phone with customers Functional office setup with a working, up-to-date computer (we may be able to provide a computer if needed) We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary Qualifications: Customer service experience Proficiency with Excel/Google Sheets and Word/Google Docs Excellent writing skills Attention to detail and ability to multitask Reliable Organized Self-starter Motivated Independent worker Excellent phone and people skills, including listening, problem solving, and conflict resolution Ability to prioritize projects Preferred Qualifications: Experience with online training platforms or software Knowledge of curriculum development and instructional design Experience with Accounts Receivable and Accounts Payable tasks Work Environment and Culture: We're a small, tight-knit company that values independence, flexibility, and work-life balance. As a Remote Customer Experience & Operations Specialist, you'll have the opportunity to work from home in a quiet and comfortable environment. We're committed to providing a positive and supportive work environment that fosters growth, learning, and collaboration. Compensation and Benefits: We offer a competitive salary of $18/hour, plus quarterly performance bonuses totaling up to $1,000.00. We also provide a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities. Career Growth Opportunities: We're committed to helping our employees grow and develop their careers. As a Remote Customer Experience & Operations Specialist, you'll have the opportunity to take on additional responsibilities, develop new skills, and advance your career within our company. How to Apply: If you're a motivated and organized individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Ready to Join Our Team? We're a dynamic and growing company that's passionate about making a difference in the lives of our customers. If you're a self-starter who thrives in a fast-paced, dynamic work environment, we want to hear from you! Apply now and take the first step towards a rewarding career with Workwarp! Apply for this job