Implementations / Customer Experience (CX) Lead (Remote)

Why This Role Matters Now Since launching 18 months ago, we’ve raised $100M with backing from Lightspeed, Khosla, and Google Ventures. We got there by moving incredibly fast and hiring the best and brightest talent. To accelerate that momentum, we’re growing our team. Come and join us at one of NYC’s fastest-growing startups and have an impact on our product from day one. As our Customer Experience (CX) / Implementations Lead, you’ll own ERP implementations end-to-end and build best-in-class customer relationships. This is an intense, hands-on role with full ownership. You’ll be joining at an early and defining moment. Move at rocket speed, build the next massive ERP behemoth. About DualEntry Founded in 2024, DualEntry is one of NYC’s fastest-growing AI startups. DualEntry is changing the future of finance. Our AI-native ERP lets teams achieve more in less time. $5M-ARR businesses and NYSE-listed companies trust DualEntry to automate away busywork and fuel their growth with powerful reporting and insights. We’re making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990s in the past. We operate with urgency and ownership. We move fast. Where you'll create impact • You’ll own end-to-end ERP implementations and long-term customer relationships • You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence • You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback • You’ll establish and evolve implementation methodologies, processes, and operational standards • You’ll challenge the status quo of what world-class ERP customer success looks like • You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction What sets you up for success • 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory • Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) • Deep understanding of ERP systems, finance workflows, and implementation best practices • You’re a customer-service extraordinaire who loves solving complex problems • You thrive in fast-moving, early-stage environments with high ownership • Expertise in Accounting, audit, ERP systems, CPA Why you’ll thrive here • Significant equity ownership in one of the top AI companies in the world • You’re joining early and will grow with DualEntry • Your feedback shapes the product directly • High-speed culture • High-trust environment with high expectations • Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years Benefits & Compensation • Equity: $60,000 USD • Base Salary: $90,000 – $150,000 USD • Contract type: B2B • Remote-first team - the fastest team you will have ever worked with • Time Off: 15 PTO days + 12 public holidays • Visa sponsorship option for relocation to NYC within 2 years • Early-stage role with high autonomy and real long-term upside • Enjoy a learning & development budget for courses, certifications, and language learning to keep growing your skills • Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone • Plus, wellness perks and more to make your workday even better! We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a restructure like this once in a lifetime. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard! At DualEntry, we believe great products come from diverse teams. We’re an equal opportunity employer, and we’re committed to a culture where everyone feels included, supported, and able to do their best work. Apply tot his job