Inbound & Outbound BPO Telecaller Jobs - Start Immediately

Job Summary: Delta Airlines is seeking dynamic and highly motivated individuals to join our team as Inbound & Outbound BPO Telecallers. This is an exciting opportunity to work with one of the worlds leading airlines, ensuring exceptional customer service while handling inbound and outbound calls. As a telecaller, you will play a crucial role in providing customer support, assisting with inquiries, resolving issues, and promoting services. This role offers immediate start opportunities and is ideal for individuals who thrive in a fast-paced environment and enjoy interacting with people. Key Responsibilities: • * Handle inbound and outbound calls from customers regarding flight inquiries, reservations, and travel-related queries. • * Provide clear and accurate information on products, services, and promotions. • * Address customer complaints and concerns promptly and professionally, ensuring customer satisfaction. • * Promote Delta Airlines services to potential customers and upsell products when applicable. • * Document all customer interactions in the system accurately and in a timely manner. • * Resolve issues related to flight cancellations, reschedules, and refunds. • * Follow company scripts and guidelines to maintain consistent service quality. • * Work closely with other departments to ensure customer requests are fulfilled. • * Meet performance metrics such as call handling time, customer satisfaction ratings, and sales targets. • Required Skills and Qualifications: • * Excellent communication skills in English (both written and verbal). • * Strong interpersonal skills and the ability to build relationships with customers. • * Ability to work independently and as part of a team. • * Proficient with basic computer applications and CRM software. • * Strong problem-solving skills and the ability to think quickly in stressful situations. • * Positive attitude with a customer-first mindset. • * Ability to handle multiple tasks simultaneously in a high-volume environment. • * Attention to detail and ability to manage and prioritize workloads effectively. • Experience: • * Prior experience in a BPO or customer service role is preferred but not mandatory. • * Experience with inbound and outbound call handling is an advantage. • * Previous experience in the travel or airline industry is a plus. • Working Hours: • * Full-time and part-time positions available. • * Flexible working hours with options for morning, evening, or weekend shifts. • * Work-from-home options may be available, depending on the role and location. • Knowledge, Skills, and Abilities: • * Knowledge of Delta Airlines services, policies, and procedures (training will be provided). • * Strong understanding of customer service principles and best practices. • * Ability to use call center software and manage customer queries effectively. • * Ability to remain calm and collected during high-stress situations. • * Capability to handle difficult customers professionally and resolve issues with empathy. • Benefits: • * Competitive salary with performance-based bonuses. • * Paid training and ongoing development opportunities. • * Health, dental, and vision insurance options. • * Paid time off and holiday benefits. • * Opportunity to work remotely (depending on role and location). • * Employee discounts on Delta Airlines flights and services. • * Career growth opportunities within the company. • Why Join Delta Airlines: • * Global Recognition: As a leading airline, Delta Airlines offers a great work environment and industry reputation. • * Employee Development: We believe in investing in our employees growth and providing opportunities for career advancement. • * Inclusive Culture: We foster a diverse and inclusive work environment where all employees are valued. • * Work-Life Balance: Flexible work hours and the possibility of working from home help ensure a healthy balance between your personal and professional life. • How to Apply: To apply for this position, please visit our careers page on the Delta Airlines website and submit your resume, along with a cover letter detailing your interest in the role. You can also apply directly by sending your application to us. Please include Inbound & Outbound BPO Telecaller in the subject line. Delta Airlines is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We look forward to hearing from you and potentially welcoming you to our team! Apply tot his job