Information Technology Analyst 1

New Jersey Courts is a strong team committed to high standards of service and integrity. The Information Technology Analyst 1 will assist with customer service inquiries and provide technical support, ensuring the smooth operation of IT systems within the Judiciary. Responsibilities Assist in addressing and resolving customer service questions Provide technical computer information and support to staff, users, and customers Identify and report user issues that require in-depth IT support or further research Consult with system users on automated system requirements or problems Install and test systems software and related hardware Conduct diagnostic routines to analyze program and system errors Address hardware or system software malfunctions Support the maintenance of PC, mainframe, or network hardware and software Troubleshoot office equipment Set up and support audio/video conference equipment for meetings and courtroom appearances Investigate system faults and implement appropriate corrective measures Perform routine walkthroughs to identify and fix issues Configure and support wireless and mobile devices such as laptops, cell phones, and Microsoft Surface Pro Perform other related duties as required Skills Graduation from an accredited college or university with an associate degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits A bachelor's or associate degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education A bachelor's or master's degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education Applicants who are approaching their anticipated graduation date may apply. If selected, the applicant must complete their degree no later than their start date Degrees conferred outside of the United States must be evaluated by a recognized evaluation service For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations Newly hired employees must agree to a thorough background check that will include fingerprinting In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the 'New Jersey First Act,' all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey Company Overview New Jersey Courts is a government institution that offers legal proceedings, criminal trials, assistance and case resolution. It was founded in 1947, and is headquartered in Trenton, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is