Insurance Agency - Account Manager & Operations Specialist

About Us Williams Insurance Advisors is an independent insurance agency specializing in business and personal insurance solutions across Tennessee. We serve clients in construction, trucking, property, hospitality, and more — with a strong commitment to personal service, efficiency, and long-term relationships. We’re growing and looking for an experienced Account & Operations Manager to support both personal and commercial lines while helping oversee daily agency operations. This is a fully remote position for candidates located in the greater Nashville, TN area. Position Summary In this role, you will manage a blended book of personal and commercial insurance accounts while also supporting internal agency operations. Daily responsibilities include renewals, endorsements, certificates, client communications, and assisting with new business quoting and marketing. You will help maintain strong retention, identify cross-sell opportunities, and ensure a smooth operational workflow within the agency. Why You'll Love Working Here At Williams Insurance Advisors, you’re not just another employee — you’re a key part of a growing independent agency where your work genuinely matters. We’re a modern, fully remote organization that values flexibility, trust, and efficiency, giving you the freedom to do your best work from home while staying connected and supported. You’ll have the autonomy to manage meaningful client relationships, influence agency operations, and take real ownership of your day-to-day responsibilities. Your ideas, experience, and feedback are valued, and you’ll play an active role in shaping our systems and processes as we continue expanding. If you’re looking for a place where your contributions are appreciated, your expertise is respected, and your career can grow alongside a positive, collaborative team — you’ll feel right at home here. Responsibilities • Manage renewals, endorsements, billing questions, and daily client service needs • Issue certificates of insurance and evidence of coverage • Assist with new business marketing, applications, and quoting • Communicate professionally with clients, underwriters, and carrier partners • Maintain high retention through proactive client engagement • Identify cross-sell opportunities between personal and commercial lines • Support agency operations and workflow management • Ensure compliance with carrier and agency procedures What We’re Looking For • 3+ years of experience in personal or commercial lines account management • Active Tennessee Property & Casualty license (required) • Experience with web-based agency management systems (EZLynx preferred) • Strong communication, organizational, and time-management skills • Ability to work independently in a remote environment • Detail-oriented with a strong customer service focus Compensation & Benefits • Base Salary: $58,000 • Bonus Potential: $3,000–$7,500+ annually • Total Compensation Range: $61,000–$65,500+ • 100% Remote / Work-From-Home • Flexible schedule • Paid time off and paid holidays • Licensing and continuing education reimbursement Job Type: Full-time Projected Total Compensation: $58,000.00 - $65,500.00 per year Benefits: • Flexible schedule • Paid time off Application Question(s): • Must be located in the greater Nashville, TN area. Experience: • P&C Account managment: 3 years (Required) License/Certification: • Tennessee property and casualty license (Required) Location: • Tennessee (Required) Work Location: Remote Apply tot his job