Internal Sales Manager

Job Title : Internal Sales Manager Job Type: Permanent Working Hours: Monday - Friday 9am - 5pm Job Location : Hybrid - Buxton/Manchester Salary: Up to £40K DoE + Bonus About the Role We are looking for a proactive and customer-focused Internal Sales Manager to join our Connectivity Strategic Business Unit (C&P). This role is key in supporting our sales operations by managing customer enquiries, preparing accurate and timely quotations, and processing orders efficiently. You will be instrumental in driving commercial success through solution-oriented service, effective communication, and a keen focus on enquiry-to-order conversion. If you're passionate about delivering excellent customer service, maintaining strong attention to detail, and thriving in a commercial support environment—this could be the role for you. Key Responsibilities Create and process quotations based on client or Business Development Manager (BDM) requests. Communicate with clients and internal teams to gather necessary information at the enquiry stage. Ensure timely handling of customer enquiries in line with KPIs. Actively progress quotations through client outreach (Teams calls or face-to-face) to ensure closure. Maintain and continuously improve the enquiry-to-order tracking system. Provide basic technical assistance and act as a commercial point of contact for both new and existing customers. Manage CRM system updates and respond to enquiries from SGS affiliates. Identify opportunities for cross-selling and refer leads to the appropriate sales staff. Support marketing campaigns, internal and external events, and field activities alongside BDMs. Contribute to a customer-focused culture and provide general administrative support to the sales team. Skills & Knowledge Essential: Experience in a commercial or customer-facing role. Proficiency in MS Word, Excel, and quick adaptability to new systems. Process-driven with a focus on continuous improvement. Desirable: Awareness of product testing and certification services. Experience Essential: Background in sales, customer service, or marketing Customer Focus Proven ability to manage personal workload and processes independently. Desirable: Experience working for a Certification Body or in engineering, certification, or equipment manufacturing sectors. Essential: GCSEs (Grade C or above) in English and Maths. Qualification in an engineering subject (ideally HNC level or above). Desirable: Full UK driving licence. SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days. SGS are the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. SGS ’s C&P (Consumer and Products) services help businesses ensure product safety, quality, and compliance through testing, inspection, certification, and auditing—covering everything from manufacturing to distribution across various consumer goods sectors At SGS , we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Performance related bonus (discretionary and subject to eligibility criteria) Private medical cover (subject to eligibility criteria) Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays An additional day off for your birthday Retailer Discounts Enhanced maternity/paternity and adoption pay Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Discounted Gym Membership Originally posted on Himalayas