IPay Hotline Associate

Job Title: IPay Hotline AssociateJob Description As an IPay Hotline Associate, you will provide outstanding customer service to field offices and co-workers. You will assist with payroll requests and questions via inbox and hotline, ensuring timely and accurate responses, and confirm the completion of standard payroll forms. Monitoring and managing requests and concerns through the ticketing system will also be a key aspect of your role. Responsibilities • Provide excellent customer service to field offices and co-workers. • Assist field offices with payroll requests and questions received through inbox and hotline. • Ensure all requests are responded to in a timely manner. • Confirm standard payroll forms are completed correctly. • Monitor requests and concerns within the ticketing system. • Complete all duties with a high degree of accuracy. • Analyze personnel and payroll information and take appropriate action. • Function as a team member. • Exhibit excellent organisational and time management skills, attention to detail, and follow through on outstanding issues. • Adhere to all client and worksite rules, policies, and procedures. • Perform other duties as assigned or deemed necessary by the facility or supervisor. Essential Skills • Customer service call centre experience • Customer service orientation • Proficiency in email communication • Strong customer service skills • Administrative skills • Data entry proficiency • Experience with Microsoft Office • Strong listening, written, and oral communication skills Additional Skills & Qualifications • Strong computer skills • A High School Diploma or GED • Ability to adapt to changing priorities and environments • Ability to work collaboratively with employees, customers, and management Why Work Here? This role offers a fantastic opportunity for individuals seeking to enhance their professional profile, especially those who have not worked in a while and are looking to re-enter the workforce. The company fosters a great culture with a team-first mentality and excellent management, providing a supportive environment for growth. Work Environment The position operates Monday to Friday, from 8:30 AM to 5 PM. The role is conducted entirely online, offering a flexible work arrangement. Job Type & Location This is a Contract position based out of Columbia, MD. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Columbia,MD. Application Deadline This position is anticipated to close on Dec 23, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job