IT Analyst

The California Governor's Office of Business and Economic Development (GO-Biz) is seeking an IT Analyst to provide comprehensive technical support and IT services to its staff. The role involves diagnosing and resolving complex IT issues, managing service tickets, and contributing to the design and deployment of new IT solutions to enhance operational efficiency. Responsibilities Providing comprehensive technical support and IT services to the staff of the Governor’s Office of Business and Economic Development (GO-Biz) Diagnosing and resolving complex issues related to hardware, software, network connectivity, and enterprise software solutions Providing Tier I and Tier II support, managing service tickets, and escalating issues when necessary Contributing to the design, testing, and deployment of new IT solutions, with a focus on improving efficiency, reliability, and user experience across the organization Skills Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position Resume is required and must be included Statement of Qualifications - Interested individuals must submit a SOQ. The SOQ must be in 12 point font, single-spaced and no more than 2 pages in length. The SOQ must address the following in numerical order; do not consolidate responses: Based on review of the duty statement for this position, describe how your education, knowledge, and experience would qualify you for this position. Provide a comprehensive, step-by-step onboarding process for a new employee that includes all the necessary IT procedures; the creation of the user's Microsoft 365 account, the assignment of appropriate roles, permissions, and licenses within the Microsoft 365 environment, imaging software used to prepare the new hire laptop, details on how the device is imaged, and the steps involved in deploying the laptop to the employee. Describe a work assignment that demonstrates your ability to plan work, complete it on schedule, and communicate progress effectively with customers, teammates, and/or management Company Overview The Governor’s Office of Business and Economic Development (GO-Biz) serves as the State of California’s leader for job growth and economic development efforts. It was founded in 2012, and is headquartered in Sacramento, California, USA, with a workforce of 201-500 employees. Its website is