IT Operations Support

The IT Business Operations Coordinator plays a key role in supporting the IT department's day-to-day business operations. This position focuses on managing software licenses, processing IT purchases, maintaining accurate asset and access records, and supporting budget tracking and reporting. The role is highly detail-oriented and ensures compliance, efficiency, and transparency across IT purchasing and administrative processes. This role sits within the IT team working closely with Procurement and Finance, helping ensure that resources are managed effectively and that IT operations run smoothly. Key Accountabilities • Process IT purchase requests and track them through internal procurement systems. • Maintain a central inventory of software licenses and subscriptions, monitoring renewals, and expirations. • Assist with IT budget tracking and provide simple cost and spending reports. • Manage IT invoices against purchase orders, ensure accuracy, and timely processing. • Coordinate IT onboarding and offboarding processes (asset assignment, license/account provisioning and removal). • Support and manage documentation for SOP's and guidelines to ensure regular compliance. • Support process improvement initiatives to streamline purchasing, license tracking, and IT administrative workflows. • Manage IT Teams site and team engagement activities. • Support IT Leadership and Project Management Office with ad-hoc administrative tasks. • Other special projects and duties as assigned. Technical & Functional Skills: • Proficient in Microsoft 365 suite. • Experience with IT asset management or service desk tools (ServiceNow / Service Desk / Jira) • Familiarity with procurement/ERP systems (D365, JDE (Oracle) or similar). • Strong documentation and organizational skills. Core Competencies: • High attention to detail and accuracy. • Strong organizational and time-management skills. • Analytical thinking and ability to identify discrepancies or gaps. • Clear, professional communication skills. • Collaborative team player with a proactive, problem-solving mindset. • Ability to handle confidential financial and IT information with discretion. Minimum Requirements • 3+ years of experience in IT administration, business operations, finance support, or a related role. • Experience with purchasing processes, IT asset management, or financial operations preferred. Preferences Working Conditions & Physical Requirements • Extended computer and display screen equipment usage • Ability to push, pull, lift pounds unassisted. • Stand / walk for extended period of time. • Ability to read and interpret materials, verbally communicate, and hear required. Critical Success Factors • Customer Focus. Identifies, prioritizes and anticipates customer needs and delivers relevant, value-add, solutions to meet and exceed them • Results Driven. Internal drive toward action to efficiently, timely, and accurately achieve results. Sets high but achievable standards for self and others. Seeks opportunities to improve process and outcomes. Constantly reviews performance to identify areas to develop. • Efficient. Takes responsibility for own time and effectiveness. Identifies what needs to be done and does it before being asked or before the situation requires it. Able to work things out without having to be shown too often. Seeks opportunities to contribute appropriately without direction. • Communication. Able to communicate information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication. Able to convey complex information clearly. Anticipates the information that others will need. Expresses ideas effectively. Practices attentive and active listening. • Collaboration. Actively supports and contributes to the success of the team. Actively encourages and practices collaboration and cooperation on the team. Shares information and supports other team members. Can get things done with and through others and set realistic objectives. Seeks opportunities to develop others. • Relationship Builder. Develops, maintains, and strengthens strong partnerships with others internally and externally, cross functionally, in person and remotely. • Critical Thinking and Problem Solving. Able to identify and separate out the key components of problems and situations. Able to manipulate and interpret information from a range of sources to spot patterns and trends in information and to deduce cause and effect from this. Can generate a range of creative solutions, evaluate, and choose the most appropriate option • Improvement Driven. Inspires and generates new solutions and approaches to issues and challenges to maximize efficiency and effectiveness through everyday practice of root cause analysis and critical thinking problem solving; Continually works to refine skills and abilities; Builds on ideas of others to come up with new ways to address issues or problems; Generates creative new solutions and approaches to issues and processes. • Organization and time Management. Plans and prioritizes work, manages time appropriately to meet deadlines, follows up with others to ensure one's own work and commitments are completed on time, deals with pressure and deadlines through good planning. The starting pay range estimated for this position is $21.06 per hour. Benefits include health and dental coverage, short- and long-term disability, paid time off, 401K participation with company match, etc. Inotiv is a proud equal opportunity employer and an E-Verify employer. #LI-JM1 • This position could be offered at different levels for candidates who qualify with a combination of advanced levels of education and/or years of experience. The salary range will adjust along with the level of the role to match the person's relevant experience and/or education level. Inotiv is a growing contemporary drug discovery and development company where we "Play to Win" in an industry rich with opportunity. Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world. There's an opportunity for everyone at all phases of a career, each individual's unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people's lives, we have the career opportunities to make it happen. Join us in embracing research and science to impact the health and well-being of people all over the world. Salary will be commensurate with experience and responsibilities. Benefits include health and dental coverage, short- and long-term disability, paid time off, paid parental leave, 401K, and more! Inotiv is an Equal Opportunity Employer. It is our policy to provide a fair and equal employment opportunity to all persons, regardless of age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, disability, national origin, veteran status, or any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training. Apply tot his job